Senior Home Support Assistant

Sandwell Metropolitan Borough Council; Smethwick; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing program

Career development

Generous leave

Car/bike salary sacrifice

Pension scheme

Counselling services

Job summary

Sandwell Metropolitan Borough Council is recruiting a Senior Home Support Assistant in Smethwick. The role leads frontline teams within the STAR Reablement Service, delivering high-quality, person-centred home support and coaching staff to achieve better outcomes.

You will promote best practice, support induction and staff development, and work with reablement supervisors and managers to maintain safety and quality across service delivery.

Qualifications

• Experience in health, social care or reablement services.
• Passion for maximizing independence for service users.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach and support colleagues.
• Good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• Ability to make sound decisions and work under pressure.
• Flexible and proactive problem solving approach.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must drive and have access to a vehicle.

Responsibilities

• Providing day-to-day support, guidance and leadership to frontline staff.
• Supporting staff development and monitoring quality standards.
• Contributing to continuous service improvement in reablement.
• Coaching others and promoting best practice across teams.
• Influencing practice and shaping the STAR Reablement Service future.
• Ensuring safe, effective, person-centred support and outcomes.

Skills

Communication & interpersonal skills

Coaching & mentoring

Safeguarding & person-centred care

Organisation & time management

Decision making under pressure

Problem solving

Vehicle access

Tools

Microsoft Office

Electronic recording systems

Job description

Job Title: Senior Home Support Assistant
Grade/Salary: Grade D – SCP 9 – 11 (£28,153 - £32,046)
Contract Type: Permanent – No Sponsorship available
Location: Smethwick
Hours per week: 37 Hours

Make a Real Difference Every Day!

Are you passionate about delivering high-quality care and supporting others to be their best? Are you looking for an opportunity to take the next step in your career and help lead frontline teams in a rewarding and fast-paced environment?

Join the STAR Reablement Service and play a key role in helping people regain and maintain their independence within their own homes. As a Senior Home Support Assistant, you will be an experienced role model, supporting colleagues, maintaining quality standards and helping deliver outstanding outcomes for the people we support.

At Sandwell Council, we believe in empowering people to live independently for as long as possible. You'll work alongside dedicated colleagues who are committed to making a positive difference every day.

About the Role

• As a Senior Home Support Assistant, you will provide day-to-day support, guidance and leadership to frontline staff while continuing to maintain a visible presence within service delivery.
• You will help ensure care and support is delivered safely, effectively and in line with reablement principles. Working closely with Reablement Supervisors, Trusted Assessors and Managers, you will support staff development, monitor quality standards and contribute to continuous service improvement.
• This is an exciting opportunity for someone who enjoys coaching others, promoting best practice and helping teams achieve positive outcomes.
• This is more than a care role. It's an opportunity to influence practice, support colleagues, and help shape the future of the STAR Reablement Service.
• You'll play an important part in ensuring our teams deliver safe, effective and person-centred support while helping people achieve greater independence and improved outcomes.

What You’ll Do

Your key responsibilities will include:

Supporting and mentoring Home Support Assistants.

• Acting as a role model for high-quality practice.
• Carrying out observations, competency checks and staff support visits.
• Assisting with induction and development of new staff.
• Supporting the delivery of person-centred reablement services.
• Monitoring and promoting safe working practices.
• Assisting with audits, quality assurance and compliance activities.
• Supporting effective communication between operational teams.
• Responding to changing operational demands and service priorities.
• Promoting excellent customer service and positive outcomes for service users.

About You

You will bring:

• Experience of working within health, social care or reablement services.
• A passion for supporting people to maximise their independence.
• Excellent communication and interpersonal skills.
• The ability to motivate, coach and support colleagues.
• A good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• The ability to make sound decisions and work effectively under pressure.
• A flexible and proactive approach to problem solving.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must Drive and have access to a vehicle

Desirable:

• Previous experience in a senior or supervisory role.
• Experience undertaking staff observations or competency assessments.
• Knowledge of reablement principles and outcome-focused support planning.
• Experience supporting quality assurance or audit activity.
• Medication administration experience and relevant training.

Why Work With Us?

We offer a competitive and rewarding package including:

• Access to our award-winning employee benefits scheme — discounts on retail, gyms, cinema, and more!
• A strong focus on health and wellbeing to support you inside and outside of work.
• Opportunities for ongoing learning and career development.
• Generous annual leave entitlement.
• Salary sacrifice schemes for cars and bikes.
• Membership in the local government pension scheme.
• Confidential free counselling services to support your mental health.