Hire Desk Controller

Arcona Group Ltd; Harlow; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Training & development

Career progression opportunities

Job summary

Arcona Group Ltd is looking for an organised Hire Desk Controller in the United Kingdom to manage hire enquiries, coordinate equipment availability and arrange deliveries and collections, ensuring a professional service throughout the hire process.

Responsibilities include processing orders and contracts, liaising on pricing and timescales, and maximizing fleet utilisation. The role supports invoicing, admin tasks and excellent customer care in a busy, growing business.

Qualifications

• Experience in plant hire or equipment rental preferred.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Ability to multitask in a fast-paced environment.
• Proficient IT skills including Microsoft Office.
• Attention to detail and problem-solving abilities.

Responsibilities

• Handle hire enquiries via phone and email.
• Process hire orders, quotations and contracts.
• Coordinate deliveries, collections and exchanges.
• Liaise with customers on availability, pricing and timescales.
• Schedule transport and maximise fleet utilisation.
• Maintain accurate hire records and system updates.
• Monitor on-hire and off-hire dates.
• Build relationships with customers and suppliers.
• Assist with invoicing and contract administration.
• Identify opportunities to maximise revenue and utilisation.
• Ensure compliance with procedures and service standards.

Skills

Customer service

Communication

Organization

Multitasking

IT skills

Attention to detail

Tools

Microsoft Office

Job description

We are seeking an organised and customer-focused Hire Desk Controller to join a busy and growing business. You will be responsible for managing hire enquiries, coordinating equipment availability, arranging deliveries and collections, and ensuring customers receive an efficient and professional service throughout the hire process.

Key Responsibilities

• Manage incoming hire enquiries via phone and email.
• Process hire orders, quotations and contracts.
• Coordinate equipment deliveries, collections and exchanges.
• Liaise with customers regarding availability, pricing and timescales.
• Schedule transport and maximise fleet utilisation.
• Maintain accurate hire records and system updates.
• Monitor on-hire equipment and off-hire dates.
• Build strong relationships with customers and suppliers.
• Resolve customer queries and issues promptly.
• Work closely with operations, workshop and transport teams.
• Assist with invoicing and contract administration.
• Identify opportunities to maximise revenue and utilisation.
• Ensure compliance with company procedures and service standards.

Requirements

• Previous experience within Plant Hire, Tool Hire, Powered Access, Builders Merchants, Equipment Rental or a similar environment.
• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Good IT skills, including Microsoft Office.
• Strong attention to detail and problem-solving skills.

Desirable

• Experience using Syrinx, InspHire or similar hire software.
• Knowledge of plant, tool or construction equipment.
• Logistics, scheduling or transport coordination experience.

What's on Offer

• Competitive salary and benefits package.
• Supportive and collaborative team environment.
• Ongoing training and development.
• Career progression opportunities within a growing business.

This is an excellent opportunity for a motivated Hire Desk Controller looking to develop their career within a successful and established organisation