Senior Hire Desk Controller – Weston Super Mare

Plantforce; Weston-super-Mare; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Enhanced annual leave entitlement

Workplace Pension

Refer a friend scheme

Employee Assistance program

Wellbeing support

Annual employee satisfaction survey

Gift card scheme discounts up to 15%

Volunteer days (community/government)

Job summary

Plantforce is seeking a Senior Hire Desk Controller for Weston-super-Mare with responsibility for the Weston, Exeter and Liskeard hire desks. Lead and support the team to deliver compliant, efficient plant hire services, managing on-hire/off-hire processes and contributing to strategic improvements.

You will build strong client relationships, monitor KPIs, and coordinate with Transport, Sales and Workshop to ensure accurate contracts and invoicing.

Qualifications

• Experience in a Team Leader role or equivalent.
• Strong customer-service orientation and relationship management.
• Excellent communication and organisational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Oversee the Weston, Exeter and Liskeard hire desk teams and depots when required.
• Coordinate on hire/off-hire processes and ensure compliant, efficient service.
• Provide insights, KPIs and reporting to the Line Manager.
• Arrange hire contracts for equipment bookings and manage invoicing details.
• Coordinate with Customers, Transport, Sales and Workshop to ensure smooth operations.
• Monitor contracts and invoicing accuracy; maintain up-to-date equipment details.
• Develop and nurture relationships with customers to drive service levels.

Skills

Leadership

Hire desk ops

Customer service

Organisational skills

Communication

Time management

Positive attitude

Tools

Syrinx system

Job description

Senior Hire Desk Controller - Weston Super Mare

Plantforce are a national supplier of technologically advanced plant hire machinery tailored to the construction, rail, major project and energy industries.

Our vision is to be our Customer’s first choice through safety, sustainability and integrity.

At the heart of our strategy are our people. Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start. Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.

As a result of our continued growth we are excited to be recruiting for the role of Senior Hire Desk Controller, if you believe you’re the right candidate, read on to learn more!

Job Purpose:

Overseeing the Weston, Exeter and Liskeard Hire Desk team and other depots when required, To lead and support the hire desk team in delivering efficient, compliant, and customer-focused plant hire services, you will be responsible for coordinating the ‘on hire and off hire’ process, while contributing to strategic initiatives and operational excellence.

Main Responsibilities:

• Overseeing the Weston, Exeter and Liskeard hire desk, ensuring accurate and timely processing of plant and equipment hire orders.
• Maintaining high levels of customer satisfaction, resolving queries and complaints, and building strong client relationships.
• Supporting the Line Manger with insights, KPIs, and Reports.
• Arranging the hire contracts for equipment for bookings.
• Coordinate and liaise with Customers, Transport, Sales and the Workshop.
• Monitoring and organising contracts and invoicing.
• Working with customers to develop relationships
• Checking availability of equipment and ensuring that details are accurate and up to date.

Skills and attributes:

• Leadership & mentoring
• Hire desk operations
• Customer service & relationship management
• Strong organisational skills
• Ability to work in a fast paced environment
• Good communication skills
• Excellent Time management
• Enthusiastic and friendly, with a positive attitude.

Essential Requirements and qualifications:

• Previous experience within a Team Leader role
• Right to work in the UK
• Full Driving Licence

Beneficial skills and qualifications:

• Experience in plant hire
• Experience of the Syrinx system is desirable but not essential as training will be given

Benefits:

• Enhanced annual leave entitlement, increasing with length of service
• Workplace Pension
• Refer a friend scheme
• Employee Assistance program
• Wellbeing support
• Annual employee satisfaction survey
• Discounted gift card scheme - Saving up to 15% on a huge range of physical and digital gift card from big name retailers.
• Paid volunteer days to support our community team and our chosen charities
• Paid volunteer days for registered individuals within any Government supported roles (e.g. Reservists).
• Eye test and vision care voucher scheme
• Free annual flu vaccination vouchers
• Living wage accredited employers

We actively welcome applications from candidates of all backgrounds and experiences and are committed to creating a diverse and inclusive workforce. Plantforce are an equal opportunity employer, and we are happy to discuss any reasonable adjustments needed to support your application or interview process.