Senior Hire Controller

Path Recruitment Ltd; Braintree; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonuses two times a year

Private healthcare

25 days' holiday + bank holidays

Life assurance

Death in service benefit

Regular Monday–Friday hours, 8:00–17:0

Friendly working environment

Job summary

Path Recruitment Ltd is seeking a Senior Hire Controller near Braintree to lead the hire desk and oversee two coordinators, ensuring an efficient and professional service for customers. The role focuses on managing enquiries, orders, and equipment coordination with a strong emphasis on customer satisfaction.

The ideal candidate will have experience in plant or machinery hire, be organised, and comfortable taking responsibility while supporting colleagues in a busy environment.

Qualifications

• Experience in plant, lifting equipment or machinery hire sector.
• Strong ability to manage enquiries by phone and email.
• Organised and commercially aware with responsibility-taking mindset.

Responsibilities

• Lead the hire desk, overseeing two coordinators and ensuring efficient service.
• Handle customer enquiries by telephone and email; process hire orders accurately.
• Coordinate equipment availability and client requirements; resolve issues promptly.
• Build relationships with customers and internal teams to maintain high service standards.

Skills

Team leadership

Customer service

Coordination

Order processing

Job description

Senior Hire Controller opportunity near Braintree with lifting and plant machinery hire specialists, offering bonuses, healthcare, holidays, and career progression.

Our client is an established lifting and plant machinery hire business with a friendly working environment and a strong customer focus. This is an excellent opportunity to join a supportive team where you will play an important role in the day-to-day running of the hire desk.

Key Benefits of the Senior Hire Controller:

• £35,000–£40,000 per annum
• Two bonus payments per year
• 25 days' holiday plus bank holidays
• Private healthcare scheme
• Life assurance
• Death in service benefit
• Monday to Friday, 8:00am–5:00pm
• Friendly and supportive working environment

About the Role – Key Responsibilities:

As Senior Hire Controller, you will take a lead role within the hire desk, overseeing two coordinators and ensuring customers receive an efficient, professional service.

Your responsibilities will include:

• Managing and supporting two hire coordinators
• Handling customer enquiries by telephone and email
• Processing hire orders accurately and efficiently
• Coordinating equipment availability and customer requirements
• Resolving customer queries and hire-related issues
• Supporting the smooth day-to-day operation of the hire desk
• Building strong relationships with customers and internal teams
• Ensuring a high standard of customer service is maintained

About You – Senior Hire Controller

You will ideally have experience within the plant, lifting equipment or machinery hire sector and be confident managing customer enquiries, orders and issues.

Relevant backgrounds could include hire control, hire desk operations, rental management, branch support or hire coordination. You should be organised, commercially aware and comfortable taking responsibility while supporting colleagues.

To be successful in this role, you may have worked as a:Hire Controller,Hire Desk Manager, Senior Hire Controller,Hire Desk Coordinator,Rental Manager,Hire Manager,Hire Coordinator,Plant Hire Controller,Plant Hire Coordinator,Branch Assistant, Equipment Rental Coordinator