Senior Helpdesk Advisor

Manpower; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading IT support firm based in Leeds is seeking a Senior Helpdesk Advisor. The successful candidate will provide 2nd line support for various IT systems, troubleshoot network issues, and ensure excellent communication with users. The role demands strong knowledge of Microsoft Office 365, a minimum of 4 years in a management position, and experience in an MSP environment. This full-time position offers a salary of up to £34,000 and requires excellent time management skills.

Qualifications

• Strong knowledge of Microsoft Office 365, especially Exchange, Teams, and SharePoint.
• Minimum 4 years of experience in a management role.
• Experience with Windows Server and networking concepts.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and core systems.
• Troubleshoot network issues including LAN, WAN, and firewalls.
• Support remote access tools and disaster recovery solutions.

Skills

Microsoft Office 365 knowledge

Experience in MSP environment

Networking knowledge

Communication skills

Time management skills

Job description

Senior Helpdesk Advisor – Manpower

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.

Role Details

• Full Time Permanent Position
• Monday to Friday, Office based
• Hours: 8:45am – 5:15pm
• Location: Morley, Leeds
• Salary: Up to £34,000

Key Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• MUST have worked in an MSP environment
• MUST have minimum 4 years experience in a management role.
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self‑motivated and able to work in a fast‑paced environment

Apply Now

If you are an expert within the technical support field, we want to hear from you! Apply via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)