Halo Automation Engineer

Investigo; Greater London; In loco; GBP 55.000 - 110.000; Tempo pieno

Descrizione del lavoro

Investigo is seeking a hands-on Halo ITSM Automation Engineer for a contract role (Outside IR35) with an immediate start. You will review requirements, convert them into Halo workflows, build and deploy automations, and identify further automation opportunities across the service desk.

You will document configurations and train the internal team so they can support the solution independently. The role requires strong Halo ITSM experience, knowledge of HaloPSA, integrations via API and webhooks,

Competenze

• Hands-on Halo ITSM experience with workflow/configuration.
• Experience with Halo integrations, API, webhooks, Integrator and runbooks.
• Scripting or integration experience (PowerShell, REST APIs) preferred.
• Proven track record delivering tested, deployed automation.
• Strong documentation and ability to transfer knowledge.

Mansioni

• Review automation requirements and convert into Halo workflows.
• Build, test and deploy automations through production.
• Assess ITSM processes and prioritise new automation opportunities.
• Document configurations and enable knowledge transfer to internal team.

Conoscenze

Halo ITSM

HaloPSA

Workflow configuration

Automation rules

Ticket types

SLAs

Halo integrations

Halo API

Webhooks

Integrator

Runbooks

PowerShell

REST APIs

Entra ID

Intune integration

Documentation

Knowledge transfer

Strumenti

PowerShell

REST APIs

Entra ID

Intune

Descrizione del lavoro

Halo ITSM Automation Engineer | Contract | Outside IR35 | Immediate start Client: national UK charityWe’re looking for a hands‑on Halo ITSM specialist to deliver a defined set of automation requirements and identify further opportunities across the service desk.

What you’ll do

• Review the existing automation requirements and turn them into working Halo workflows and automations.
• Build, test and deploy the automations through to production.
• Assess current ITSM processes and recommend further automation opportunities, prioritised by value and effort.
• Document all configuration and hand over knowledge to the internal team so they can support it themselves.

What you’ll bring

• Strong, recent hands‑on experience with Halo ITSM (HaloPSA experience is also relevant), including workflow configuration, automation rules, ticket types and SLAs.
• Experience with Halo integrations, such as the Halo API, webhooks, Integrator and runbooks.
• Scripting or integration experience is a plus, for example PowerShell, REST APIs, or Entra ID and Intune integration.
• A proven track record of taking requirements through to tested, deployed automation.
• Clear documentation habits and confidence running knowledge transfer with non-specialist teams.