Senior Global Payroll Change & Controls Lead

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks a Payroll Operations Change and Controls Senior Associate to improve payroll delivery at scale across multiple countries. You will partner with HR, Finance, Technology, and vendors to drive governance, automation, and resilient payroll execution.

You will lead process improvements, manage change initiatives, and ensure compliant payroll across in-sourced, hosted, and outsourced solutions while supporting stakeholder risk resolution.

Qualifications

• Experience delivering change management initiatives, including automation and technology-enabled process improvements.
• Strong knowledge of end-to-end payroll processes, including tax and employment law considerations and payroll accounting fundamentals.
• Demonstrated capability in data management, analysis, and reconciliation with a focus on accuracy, completeness, and control.
• Strong organizational skills with the ability to prioritize effectively in a high-volume, deadline-driven environment.
• Proven ability to lead, motivate, and develop teams, and to elevate issues appropriately.
• Strong analytical and calculation skills with high attention to detail.

Responsibilities

• Support the delivery of payroll services across many countries using in-sourced, hosted, and outsourced solutions
• Ensure timely and accurate administration of garnishments, insurance-related payroll items, and taxes, including correct withholding and remittance
• Review, document, and update payroll processes to promote consistent, efficient, and well-controlled execution
• Drive change activities, including automation, process updates, and implementations driven by legislative or regulatory changes
• Identify improvement opportunities and partner with stakeholders to implement scalable solutions, including automation and artificial intelligence where appropriate
• Identify payroll risks and ensure appropriate controls, governance, and monitoring are in place
• Monitor changes to social security, employment, and tax laws that impact payroll and benefits and coordinate timely operational updates
• Support compliance with internal policies and external regulatory requirements
• Provide day-to-day support to managers and the broader payroll team, contributing to issue resolution and decision-making
• Lead training and documentation to strengthen team capability, resilience, and coverage arrangements
• Support outsourced payroll vendor performance and issue resolution to maintain service quality and compliance

Skills

Automation

Payroll processes

Data management

Governance

Analytical skills

Stakeholder leadership

Job description

JPMorgan Chase & Co. in the United Kingdom seeks a Payroll Operations Change and Controls Senior Associate to improve payroll delivery at scale across multiple countries. You will partner with HR, Finance, Technology, and vendors to drive governance, automation, and resilient payroll execution.

You will lead process improvements, manage change initiatives, and ensure compliant payroll across in-sourced, hosted, and outsourced solutions while supporting stakeholder risk resolution.