Payments Operations Lead: End-to-End Flows & Controls

Testing Site - JPMC; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

JPMorgan Chase UK is seeking a Payments Operations Manager (Senior Associate) to lead day-to-day processing, reconciliation, and optimization of payment flows. You will own the end-to-end lifecycle—from initiation and approvals to exception handling, settlement, and reporting—while maintaining strong controls and a best-in-class client experience.

You will partner with business, technology, risk, and compliance to meet regulatory requirements (including CASS) and drive continuous efficiency

Qualifications

• Experience in payments operations with strong accounting knowledge.
• Proven ability to lead cross-functional initiatives and manage change.
• Familiarity with regulatory requirements including CASS and audit readiness.

Responsibilities

• Lead stakeholder engagement as the first point of contact; coordinate cross-functional alignment and timely issue resolution.
• Maintain a current control environment; ensure compliance with internal standards and regulated service levels, with focus on CASS rules.
• Own procedure documentation, governance, periodic reviews, and change control to reflect evolving business and regulatory needs.
• Oversee operational tooling (e.g., Uwat, IAhub); partner with technology and control teams to ensure reliability, access controls, and audit readiness.
• Deliver BAU activities within internal and regulated service levels; monitor queues, exceptions, reconciliations, and settlements with timely escalation.
• Drive payment-related projects and continuous improvement; manage testing and business readiness for smooth delivery and adoption.
• Produce operational reports and key metrics; provide insights that improve control effectiveness, efficiency, and stakeholder transparency.
• Identify, prioritise, and deliver automation opportunities across the payments lifecycle; partner with product and technology to implement solutions.
• Develop subject matter expertise in payment processes and application changes; guide testing and operational change management.
• Spot risks early and elevate promptly to minimise loss; uphold accuracy and data integrity across processing and controls.
• Communicate clearly with senior stakeholders; influence decisions and foster collaboration.

Skills

Payments operations

Regulatory compliance

Stakeholder engagement

Excel

Alteryx

Attention to detail

Process improvement

Communication

Project management

Tools

Uwat

IAhub

SQL

Job description

JPMorgan Chase UK is seeking a Payments Operations Manager (Senior Associate) to lead day-to-day processing, reconciliation, and optimization of payment flows. You will own the end-to-end lifecycle—from initiation and approvals to exception handling, settlement, and reporting—while maintaining strong controls and a best-in-class client experience.

You will partner with business, technology, risk, and compliance to meet regulatory requirements (including CASS) and drive continuous efficiency