Senior Funeral Director & Community Care Leader

Dignity; East Grinstead; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus up to £300–£500

4% matched pension

Life assurance 2x salary

StaffShop discounts and eyecare

24/7 Employee Assistance Programme

Job summary

Chappell & Rice Funeral Directors, East Grinstead, is seeking an experienced Funeral Director to oversee funeral operations and support families with compassion. You will represent both the local brand and the Dignity Group, engaging with the community and ensuring services are delivered to the highest standards.

The role requires expertise in funeral processes, regulatory compliance, and leadership, with weekend/on-call flexibility.

Qualifications

• Previous experience leading funerals, working with the deceased and supporting families.
• Full UK Driving Licence (essential).
• In-depth knowledge of funeral processes, legal and regulatory requirements.
• Excellent communication, leadership, and organisational skills.
• Calm under pressure with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC Literate – Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

Responsibilities

• Lead funeral services with professionalism and attention to detail
• Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated
• Offer a consultative approach - helping families explore available options and understand what’s possible
• Collaborate with arrangers, specialists, FDs and care teams
• Support the team in managing the diary, resources and records
• Assist with coffin preparation, handling of the deceased, and chapel duties where required
• Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
• Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups.
• Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination

Job description

Chappell & Rice Funeral Directors, East Grinstead, is seeking an experienced Funeral Director to oversee funeral operations and support families with compassion. You will represent both the local brand and the Dignity Group, engaging with the community and ensuring services are delivered to the highest standards.

The role requires expertise in funeral processes, regulatory compliance, and leadership, with weekend/on-call flexibility.