Regional Funeral Director & Branch Leader

Dignity; Horsham, Crawley, East Grinstead, Boothgate; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension matched up to 4%

Funeral discounts

Will with Farewill

Staff discounts

Employee assistance programme

Training and progression

Long service awards

Job summary

Dignity Funeral Directors in the West Sussex area seeks a Senior Funeral Director to lead families with empathy and professionalism while guiding a care-focused team. You will spend around 70% delivering and overseeing funerals and the rest managing day-to-day operations across four branches in Horsham, Crawley, East Grinstead and Cookfield.

You’ll drive standards and on-call duties within Life Services Group.

Qualifications

• Experience leading or managing a team in a service-led environment.
• Funeral industry experience and leading services.
• Experience managing people, recruitment and performance reviews.
• Strong planning, documentation and compliance skills.

Responsibilities

• Lead and support funeral services, delivering complex arrangements, running pre-funeral briefings, and observing your team’s arrangements and funerals to keep care standards high
• Manage and develop your team, through recruitment, onboarding, 1:1s and performance reviews, and by managing rotas, holiday cover and training
• Care for the people who have died, making sure everyone in our care is looked after with timely, respectful, high-quality care, and that records and legal documents are always accurate
• Be on call, sharing the duty phone with your team so families can reach us whenever someone dies, day or night
• Lead local marketing and community engagement, building relationships with care homes, celebrants and local groups, and representing us at memorials and local events
• Go beyond funerals, making sure your team is trained to talk with families about funeral plans and the full range of our services

Skills

People leadership

Team management

Planning & compliance

Resilience under pressure

Driving licence

Flexibility to work evenings/weekends

Education

Dip.FD qualification

Job description

Dignity Funeral Directors in the West Sussex area seeks a Senior Funeral Director to lead families with empathy and professionalism while guiding a care-focused team. You will spend around 70% delivering and overseeing funerals and the rest managing day-to-day operations across four branches in Horsham, Crawley, East Grinstead and Cookfield.

You’ll drive standards and on-call duties within Life Services Group.