Senior Funeral Director & Branch Leader

Life Services Group; Birmingham; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Up to 25 days annual leave

Yearly bonus £300–£500

4% matched pension

Life assurance 2x salary

On-site parking

Job summary

Life Services Group is seeking a Branch Manager for Dyson Richards Funeral Directors in Shirley & Sheldon. The role leads funeral operations, guides a team, and builds relationships with local partners and the community to ensure services meet the highest standards.

The internal title is Senior Funeral Director, reflecting senior leadership within the funeral business. Responsibilities include delivering and overseeing services, managing day-to-day branch operations, staff development, and

Qualifications

• Leader who can guide teams to deliver compassionate service.
• Ability to maintain records and follow procedures.
• Strong customer- and community-facing communication.

Responsibilities

• Lead the delivery of funeral services with empathy and professionalism.
• Oversee branch operations and staff development.
• Recruitment, onboarding and performance reviews, including 121s.

Skills

Team leadership

Empathy

Time management

Communication

Regulatory compliance

IT systems

Tools

Microsoft Office

Outlook

Internal databases

Job description

Life Services Group is seeking a Branch Manager for Dyson Richards Funeral Directors in Shirley & Sheldon. The role leads funeral operations, guides a team, and builds relationships with local partners and the community to ensure services meet the highest standards.

The internal title is Senior Funeral Director, reflecting senior leadership within the funeral business. Responsibilities include delivering and overseeing services, managing day-to-day branch operations, staff development, and