Branch Manager

Dignity Group; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300-£500

4% matched pension

Life assurance at 2x salary

On-site parking

Job summary

Dyson Richards Funeral Directors in Shirley & Sheldon is seeking a Branch Manager to lead funeral operations with compassion and professionalism. The role focuses on guiding a team, building community relationships, and delivering services to the highest standard while representing Dignity Funeral Directors locally.

The position carries the Senior Funeral Director title internally and requires strong leadership, care-focused service, and strategic operational oversight, including on-call

Qualifications

• Ability to lead and motivate a team to uphold high standards of professionalism, presentation and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Willingness to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records and adhere to regulations.
• Proficient with IT systems including Microsoft Office, Outlook and internal databases.

Responsibilities

• Deliver complex funeral arrangements with professionalism and respect for client wishes.
• Oversee branch standards and ensure high-quality care of the deceased.
• Participate in an on-call rota including nights/weekends to support families.
• Lead recruitment, onboarding and performance reviews with regular 1:1s.
• Ensure back-of-house teams have clear responsibilities and seamless scheduling.
• Support the Cluster Manager in overseeing branch performance, audits and compliance.
• Identify service gaps and recommend process and training improvements.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant trained.

Skills

Team leadership

Empathy

Client focus

Procedural compliance

IT systems literacy

Independent working

Out-of-hours availability

Operational efficiency

Tools

Microsoft Office

Outlook

Internal databases

Job description

Position: Branch Manager

Location: Dyson Richards Funeral Directors, Shirley & Sheldon

Job Type: Full-time, Permanent

Salary: £34,342.15 per annum

We're looking for an experienced, compassionate individual to join our team as a Branch Manager at Dyson Richards Funeral Directors in Sheldon & Shirley. You'll play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.

Internally, this role carries the contractual title of Senior Funeral Director, reflecting its senior leadership position within our funeral business.

Our Mission

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision

The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

As a Branch Manager, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Your Impact And Responsibilities

As a Branch Manager, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You’ll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.

You’ll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

As a Branch Manager, you will:

• Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.
• Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills And Knowledge…

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

What You Can Expect From Us

• Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward - Yearly bonus of £300-£500.
• Planning for your future - 4% matched pension.
• Peace of mind - Life assurance at 2x salary.
• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.
• Making work easier - Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.