Regional Funeral Services Leader – Multi-Branch

Life Services Group; United Kingdom; Remote; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days’ annual leave

£4,500 car allowance

Annual bonus up to 10%

Private medical cover

Pension with contributions matched up

Life assurance twice your salary

My Staff Shop discounts

24/7 Employee Assistance Programme

Clear progression routes across LifeS​

Free on-site parking

Job summary

Dignity Funeral Directors, part of Life Services Group, seeks a Cluster Manager to lead nine funeral homes and a care centre across Ipswich, Felixstowe, and the Suffolk/Essex coast. You will oversee Funeral Directors and Senior Funeral Directors, driving service standards and local growth.

The role requires proven multi-site leadership, a full UK driving licence, and flexibility for evenings and weekends, with a competitive salary plus car allowance and annual bonus potential.

Qualifications

• Proven experience managing multiple sites or branches in a customer-facing, service-led environment.
• Experience leading other managers, not just front-line teams.
• Track record of hitting revenue, cost and sales targets, and confidence reading a P&L.
• Full UK driving licence and flexibility to work some evenings, weekends and on-call.
• Experience in funeral services or a regulated, care-led sector would be a bonus.

Responsibilities

• Lead and develop your teams through recruitment, coaching, 1:1s and appraisals.
• Drive operational excellence, owning care, compliance and presentation standards and keeping branches audit-ready.
• Grow market share and local reputation with a local marketing plan and community presence.
• Deliver commercial success by owning revenue, cost and funeral plan targets.
• Set the standard for professionalism, empathy and integrity.

Skills

Multi-site leadership experience

People management

P&L understanding

Strong commercial acumen

Regulatory compliance knowledge

Job description

Dignity Funeral Directors, part of Life Services Group, seeks a Cluster Manager to lead nine funeral homes and a care centre across Ipswich, Felixstowe, and the Suffolk/Essex coast. You will oversee Funeral Directors and Senior Funeral Directors, driving service standards and local growth.

The role requires proven multi-site leadership, a full UK driving licence, and flexibility for evenings and weekends, with a competitive salary plus car allowance and annual bonus potential.