Senior Branch Manager – Funeral Services

Dignity Group; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300-£500

4% matched pension

Life assurance at 2x salary

On-site parking

Job summary

Dyson Richards Funeral Directors in Shirley & Sheldon is seeking a Branch Manager to lead funeral operations with compassion and professionalism. The role focuses on guiding a team, building community relationships, and delivering services to the highest standard while representing Dignity Funeral Directors locally.

The position carries the Senior Funeral Director title internally and requires strong leadership, care-focused service, and strategic operational oversight, including on-call

Qualifications

• Ability to lead and motivate a team to uphold high standards of professionalism, presentation and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Willingness to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records and adhere to regulations.
• Proficient with IT systems including Microsoft Office, Outlook and internal databases.

Responsibilities

• Deliver complex funeral arrangements with professionalism and respect for client wishes.
• Oversee branch standards and ensure high-quality care of the deceased.
• Participate in an on-call rota including nights/weekends to support families.
• Lead recruitment, onboarding and performance reviews with regular 1:1s.
• Ensure back-of-house teams have clear responsibilities and seamless scheduling.
• Support the Cluster Manager in overseeing branch performance, audits and compliance.
• Identify service gaps and recommend process and training improvements.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant trained.

Skills

Team leadership

Empathy

Client focus

Procedural compliance

IT systems literacy

Independent working

Out-of-hours availability

Operational efficiency

Tools

Microsoft Office

Outlook

Internal databases

Job description

Dyson Richards Funeral Directors in Shirley & Sheldon is seeking a Branch Manager to lead funeral operations with compassion and professionalism. The role focuses on guiding a team, building community relationships, and delivering services to the highest standard while representing Dignity Funeral Directors locally.

The position carries the Senior Funeral Director title internally and requires strong leadership, care-focused service, and strategic operational oversight, including on-call