Senior Front of House Receptionist

The Methodist Church in Britain; Leatherhead; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Free parking

Health and wellbeing support

Wide range of staff networks

Opportunities to develop and progress

Job summary

Surrey and Borders Partnership NHS Foundation Trust is seeking a senior receptionist to lead Front of House and Switchboard services across its designated sites. The role combines hands-on reception duties with supervising other receptionists and coordinating cover, while supporting the Facilities Team with room bookings, access control, and safety checks.

Applicants should have NVQ Level 3 or equivalent and line management experience, plus a track record in office or reception environments.

Qualifications

• NVQ Level 3 or equivalent qualification, or equivalent experience.
• Line management experience.
• Experience of working in an office or reception environment.

Responsibilities

• Lead the day-to-day running of Front of House and Switchboard services across designated Trust sites.
• Supervise and support Front of House Receptionists.
• Coordinate cover for reception and switchboard.
• Carry out hands-on reception work.
• Provide administrative support to the Facilities Team.
• Manage room bookings.
• Manage visitor and contractor access.
• Control keys.
• Administer the car park.
• Support routine safety and compliance checks.
• Escalate staffing problems to the line manager.

Skills

Reception experience

Line management

Switchboard operations

Education

NVQ Level 3 or equivalent

Tools

SystmOne

Job description

Surrey and Borders Partnership NHS Foundation Trust is recruiting a senior receptionist to run Front of House and Switchboard across its designated sites. The post combines hands‑on reception work with supervising other receptionists and co‑ordinating their cover. It also supports the Facilities Team with room bookings, visitor and contractor access, key control, the car park and routine safety checks, reporting to the Facilities Officer or Supervisor. Line management experience and an NVQ Level 3 or equivalent are required.

What the job involves

• Lead the day‑to‑day running of Front of House and Switchboard services across designated Trust sites
• Supervise and support Front of House Receptionists
• Co‑ordinate cover for reception and switchboard
• Carry out hands‑on reception work
• Provide administrative support to the Facilities Team
• Manage room bookings
• Manage visitor and contractor access
• Control keys
• Administer the car park
• Support and co‑ordinate routine safety and compliance checks
• Make day‑to‑day decisions on cover, access and routine facilities issuesEscalate staffing problems and unresolved or recurring issues to the line manager

Qualifications

• NVQ Level 3 or equivalent qualification, or equivalent experience

Experience

• Experience of working in an office or reception environment
• Line management experience

Checks & eligibility

• Right to work in the UK for the duration of the role

Nice to have

• Customer Service qualification
• IOSH Working Safely
• Experience of working in the NHS
• Experience of switchboard operations
• Experience of using SystmOne

What’s offered

• Flexible working
• Free parking
• Health and wellbeing support
• Wide range of staff networks
• Opportunities to develop and progress