Telephonist/Receptionist

North Staffordshire Combined Healthcare NHS Trust; Stoke-on-Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking a capable front of house receptionist to manage telephone calls and route them to the right departments. The role requires a calm, well-organised approach, flexibility, and the ability to work both independently and as part of a team.

Prioritising tasks and maintaining records and procedures is essential. The post involves providing cover for colleagues during holidays and absences, with a focus on professional communication and

Qualifications

• Excellent communication skills are essential, with a calm and professional manner.
• Ability to work as part of a team and also demonstrate initiative and reliability.
• Flexibility to cover shifts and adapt to changing workloads.

Responsibilities

• Receive telephone calls in a professional, polite manner and redirect calls to the correct departments.
• Undertake front of house reception duties and maintain accurate records as required.
• Provide cover for other staff during annual leave or absence.

Skills

Communication skills

Calm disposition

Team player

Prioritisation

Education

Good general education

Job description

Detailed job description and main responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

Person specification

Experience

Essential criteria

• Operational switchboard and reception experience

Desirable criteria

• Working in a busy office environment will be an advantage

Qualifications

Essential criteria

• Good general education

Knowledge and skills

Essential criteria

• Flexibility, good communication skills, ability to prioritise.

North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity.

We offer a variety of flexible working opportunities for both full and part time staff. Job Share applicants will be fully considered and applications are particularly welcomed from current and previous service users.

All correspondence at each stage of the process (including any offer packs) will be sent to you via the email address you applied from, please ensure you check your emails regularly.

Please check your junk / spam email folders for any further communication from us (NHS Jobs).

PLEASE NOTE THE FOLLOWING POINTS

• In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

• Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.
• All employees new to the Trust will be subject to a 6 month probationary period.
• All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.

Canvassing of members of the Trust or of any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews.

ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE.

Please provide full contact details for all referees, especially their email addresses where possible. Failure to do may result in significant delays in your application. There may also be a requirement to provide additional referee details.

Employer certification / accreditation badges