Telephonist/Receptionist

The Methodist Church in Britain; Burslem; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Staff benefits

Personal development plan

Excellent pension

Wellness opportunities

Flexible working

Job summary

Harplands Hospital is seeking a part-time receptionist to join the front of house team within a round-the-clock service. The role is 16 hours a week over a 12-month contract, based at the hospital site.

You will answer calls, route them to the right departments and cover colleagues on leave, maintaining confidentiality and following Trust procedures. Previous operational switchboard and reception experience is essential.

Qualifications

• Operational switchboard and reception experience
• Experience operating a computerised switchboard

Responsibilities

• Receive telephone calls in a professional, polite manner
• Redirect calls to the relevant departments
• Provide a comprehensive receptionist and telephonist service at Harplands Hospital
• Carry out front of house reception duties
• Ensure all duties are carried out accurately and efficiently
• Maintain confidentiality
• Follow Trust procedures
• Maintain records
• Cover for other staff during annual leave and other absences

Skills

Excellent communication

Flexible

Prioritisation

Working under pressure

Trust procedures

Record keeping

Education

Good general education

Job description

A 12-month, part-time reception post at Harplands Hospital, the site of North Staffordshire Combined Healthcare Trust, sits within the front of house team of a round-the-clock service. The work centres on answering calls and routing them to the right departments, alongside general reception duties and covering colleagues on leave. Working 16 hours a week, the role fits a 24-hour, seven-day setting, and the post holder needs prior operational switchboard and reception experience to be considered.

What the job involves

• Receive telephone calls in a professional, polite manner
• Redirect calls to the relevant departments
• Provide a comprehensive receptionist and telephonist service at Harplands Hospital
• Carry out front of house reception duties
• Ensure all duties are carried out accurately and efficiently
• Maintain confidentiality
• Follow Trust procedures
• Maintain records
• Cover for other staff during annual leave and other absences

Qualifications

• Good general education

Experience

• Operational switchboard and reception experience
• Experience operating a computerised switchboard

Skills & knowledge

• Excellent communication skills
• Flexible approach
• Ability to prioritise
• Ability to work under pressure
• Ability to follow Trust procedures
• Ability to maintain records

Other

• Calm disposition
• Well organised
• Use of own initiative
• Able to work alone and as part of a team

Nice to have

• Experience working in a busy office environment

What’s offered

• Competitive progressive salary
• Competitive staff benefits
• Individual personal development plan
• Excellent pension scheme
• Wellness opportunities
• Flexible working