Senior Fragrance & Beauty Account Lead (Fixed Term)

Chanel Inc.; Knightsbridge; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programme

Arts & Culture Ticket Discounts

CHANEL Product Discounts

Employee Only Sales

Service Awards Programme

Job summary

CHANEL is seeking a Fixed Term Account Manager forHarrods Knightsbridge to lead a dynamic team within our Fragrance & Beauty division. You will manage day-to-day counter operations, coach the team, and ensure exceptional client experiences aligned with CHANEL standards.

You will drive business planning, KPI monitoring, and clienteling initiatives while upholding brand image and sustainability commitments across store activities.

Qualifications

• Proven leadership in a luxury or premium retail environment, ideally beauty/fragrance.
• Ability to coach, develop and mentor a diverse team.
• Strong client service focus with exceptional presentation and communication.

Responsibilities

• Lead a high-performing counter team, inspiring CHANEL values and delivering exceptional client experiences.
• Oversee day-to-day counter operations including roster, stock checks and reporting.
• Drive business planning, forecasting, promotions and counter performance analysis.
• Develop clienteling initiatives to deepen client relationships and loyalty across the market.

Skills

Luxury retail leadership

Team coaching

Client-centric service

Strategic thinking

Job description

CHANEL is seeking a Fixed Term Account Manager forHarrods Knightsbridge to lead a dynamic team within our Fragrance & Beauty division. You will manage day-to-day counter operations, coach the team, and ensure exceptional client experiences aligned with CHANEL standards.

You will drive business planning, KPI monitoring, and clienteling initiatives while upholding brand image and sustainability commitments across store activities.