In-Store Luxury Beauty Account Manager

Chanel Inc.; Leicester Forest East; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Physical Wellbeing

Financial Wellbeing

Mental Wellbeing

Lifestyle Benefits

Employee Recognition

Job summary

CHANEL is seeking an Account Manager for our Fragrance & Beauty division at John Lewis Leicester. You will lead a dynamic team, drive retail excellence, and uphold CHANEL’s brand image while supervising day-to-day counter operations and clienteling initiatives.

The role requires strong leadership, strategic thinking, and the ability to coach a diverse team to deliver memorable client experiences and exceed commercial targets.

Qualifications

• Proven leadership experience in a luxury or premium retail environment
• The ability to coach and develop a diverse team while fostering a culture of collaboration
• A passion for creating memorable, client-centric experiences
• Strategic thinking with strong commercial awareness and decision-making capabilities
• A solution-focused approach, thriving in a fast-paced and evolving environment

Responsibilities

• Lead a high-performing team to deliver exceptional client experiences and uphold CHANEL values
• Drive business planning, forecasting, and category development with cross-functional collaboration
• Oversee day-to-day counter operations, stock monitoring, and reporting aligned with retailer systems
• Set client service standards and champion CHANEL's signature experience to deepen client loyalty

Skills

Leadership experience

Coaching & development

Client-centric experience

Strategic thinking

Problem solving

Job description

CHANEL is seeking an Account Manager for our Fragrance & Beauty division at John Lewis Leicester. You will lead a dynamic team, drive retail excellence, and uphold CHANEL’s brand image while supervising day-to-day counter operations and clienteling initiatives.

The role requires strong leadership, strategic thinking, and the ability to coach a diverse team to deliver memorable client experiences and exceed commercial targets.