Luxury Beauty Account Manager — Lead Counter Team

Chanel Inc.; Leicester; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Retail/product discounts

Employee assistance programme

Additional holidays

Job summary

CHANEL is seeking an Account Manager to lead our Fragrance & Beauty counter at John Lewis Leicester. You will manage a small team, drive stunning client experiences, and safeguard Chanel’s premium brand presence in-store.

You will coach and develop the team, oversee daily operations, and collaborate on growth plans with retail partners. A strong commercial mindset and passion for luxury service are essential.

Qualifications

• Proven leadership experience in luxury or premium retail.
• Ability to coach and develop a diverse team.
• Passion for creating client-centric experiences.
• Strategic thinking with strong commercial awareness.

Responsibilities

• Lead and inspire a high-performing counter team.
• Manage day-to-day counter operations and scheduling.
• Drive retail excellence and brand image.
• Develop recruitment and onboarding with Talent Acquisition.
• Analyse KPIs and drive growth strategies.
• Deliver exceptional client experiences.

Skills

Leadership

Team management

Clienteling

Luxury retail

Business development

Job description

CHANEL is seeking an Account Manager to lead our Fragrance & Beauty counter at John Lewis Leicester. You will manage a small team, drive stunning client experiences, and safeguard Chanel’s premium brand presence in-store.

You will coach and develop the team, oversee daily operations, and collaborate on growth plans with retail partners. A strong commercial mindset and passion for luxury service are essential.