Fragrance Experience Lead | Masterclasses & VIP Clienteling

Chanel, Inc.; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Private Medical Insurance

Retail Discounts

Employee Assistance Programme

Pension

Job summary

CHANEL is seeking a Fragrance Expert at Harrods Knightsbridge. In this permanent, 37.5-hour weekly role across 5 days in 7, you will elevate the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients with the CHANEL brand.

You will mentor colleagues, host masterclasses, and drive business growth through innovative events while delivering best-in-class client service and cultivating meaningful client relationships.

Qualifications

• Collaborative team player.
• Passion for client experience and storytelling.
• Ability to quickly build rapport with clients.
• Confidence in delivering fragrance workshops and hosting events.

Responsibilities

• Deliver expert personalized fragrance consultations to educate clients and captivate their interest.
• Build long-lasting client relationships through tailored experiences in-store and via digital channels.
• Host masterclasses and in-store events to elevate fragrance category.
• Use clienteling and data tools to recruit new clients and grow the client portfolio.
• Achieve individual and counter sales targets and KPIs.

Job description

CHANEL is seeking a Fragrance Expert at Harrods Knightsbridge. In this permanent, 37.5-hour weekly role across 5 days in 7, you will elevate the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients with the CHANEL brand.

You will mentor colleagues, host masterclasses, and drive business growth through innovative events while delivering best-in-class client service and cultivating meaningful client relationships.