Front of House Supervisor

Golf Fang Cardiff; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free golf

50% off drinks

Pension

Tip jar

Holiday days

Mental health support

Job summary

Golf Fang Cardiff is seeking a Senior Floor Server to deliver the highest standard of hospitality and ensure guests have an unforgettable visit. You will lead floor servers, drive revenue through upselling, and run regular product and service training.

Join a busy, high-energy venue and help train the team on our brand standards, safety, and venue information, while supporting a thriving guest experience.

Qualifications

• Experience in busy floor/waiting/host team roles.
• Proven upsell and team motivation abilities.
• Minimum 6 months floor/hosting experience.

Responsibilities

• Oversee floor servers to hit sales targets and improve revenue.
• Lead regular training sessions on product knowledge, service standards and safety.

Skills

Floor service

Upselling techniques

Team leadership

Job description

SICKER THAN YO’ AVERAGE

About us

Golf Fang is where entertainment reachesa whole new level! As part of the Big Fang Collective, we are on a mission tochange the way the UK enjoys itself! We’re a high-energy, immersiveentertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke,Throwies-Darts and arcades – making every visit unforgettable. That’s just thebeginning! Our in-house food brands; NothingCheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs,keep our guests fuelled for the fun. Top it off with our signature cocktails,crafted by our talented bar team, and you’ve got the ultimate entertainmentexperience! Ifyou’re ready to create jaw-dropping experiences and be part of somethingextraordinary

About the role

As Senior Floor Server it is your role to make sure ourguests receive the highest standard of service possible and have the best time!You will oversee floor servers to achieve sales target to improve revenuegeneration. You will hold regular training sessions with the team, ensuringthat they are well equipped in product knowledge, customer service, safety andgeneral venue information.

Essential

• Experience in working in a busy floor/waiting/hostteam.
• Knowledge and experience of upsell and teammotivation techniques.
• At least 6 months floor/waiting/hosting experience

Desired

• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Full training on brand values, products and servicestandards will be provided to any individual successful in this process.

Our Sicker Than Yo AverageOffer

• Free golf and 50% off drinks at all venues foretemployees, along with great discounts for family and friends
• Stakeholder pension scheme
• Tip jar
• Additional Holiday days for each complete year withus
• Access to trained mental health first aiders acrossthe business plus the opportunity to become trained yourself.