Senior Floor Manager

JD Sports Fashion; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Monthly discretionary bonus schemes

25% company discount

Health cash plans

Discounted Gym memberships

Incremental Holiday Allowance

Job summary

A leading retail company in Edinburgh is seeking a Senior Floor Manager to lead their team towards achieving sales targets while ensuring exceptional customer service. This role requires previous supervisory experience in a fast-paced environment, strong leadership, and communication skills. The ideal candidate will be hands-on with operational tasks and proactive in developing team members. A competitive salary and benefits package are offered, including a discretionary monthly bonus and employee discounts.

Qualifications

• Previous supervisory or management experience in a fast-paced retail environment.
• Strong communication and detail-oriented skills.
• Ability to coach and develop individuals.

Responsibilities

• Support the store management in achieving customer satisfaction.
• Drive sales through effective merchandising and team motivation.
• Monitor key performance indicators like Sales and Conversion.

Skills

Leadership

Communication

Customer service

Sales targeting

Team motivation

Visual merchandising

Job description

Join to apply for the Senior Floor Manager role at JD Sports Fashion

Overview

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment and team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
• Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT and more.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction scores meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills And Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online
• Benefits platform access with exclusive deals and discounts
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and opportunities to gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks and opportunities to volunteer with JD Foundation
• Incremental Holiday Allowance