Senior Floor Manager

JD Sports Fashion; Livingston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Fashion is seeking a Senior Floor Manager to support store performance and deliver exceptional customer experiences. Working with the Store Manager and leadership team, you will maintain high operational standards, support colleague development and contribute to achieving commercial objectives.

You will lead and support colleagues to ensure customer-facing areas operate effectively and deliver high service levels.

Qualifications

• Supervisory or management experience in a fast-paced retail environment.
• Strong leadership, coaching and development ability.
• Excellent communication and customer-resolution skills.
• Solid commercial awareness of store operations and performance drivers.
• Attention to detail to uphold premium standards.

Responsibilities

• Lead shop floor to deliver premium customer service standards.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own the store's KPIs and drive progress.
• Oversee day-to-day operations including opening/closing, cash, audit and stock control.
• Recruit, train and develop colleagues into a high-performing team.

Skills

Leadership

Customer service

Stock management

Communication

Commercial awareness

Job description

This is JD. Born in 1981. Built for Now. At JD, we don't just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We're fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you're ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

Role Overview

As a Senior Floor Manager, you play a key role in supporting store performance and delivering exceptional customer experiences. Working closely with the Store Manager and wider leadership team, you will help maintain high operational standards, support colleague development and contribute to achieving key commercial objectives. You will play an active role in leading and supporting colleagues, ensuring customer-facing areas of the store operate effectively and that customers receive consistently high levels of service. This role requires effective leadership, strong commercial awareness and a commitment to helping colleagues perform at their best.

Key Responsibilities

• Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store's key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.

Skills & Experience Required

• Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with experience supporting, coaching and developing colleagues.
• Excellent communication and customer-resolution skills, ability to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about retail, brands, trends, and delivering a outstanding customer experience.
• Experience in visual merchandising or premium product presentation.
• Positive and proactive leader who enjoys supporting colleagues in a busy retail environment.
• Adaptable leader who can effectively manage changing priorities in a busy retail environment.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time #JD