Assistant Manager

JD Sports Fashion; London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Quarterly discretionary bonus schemes

30% company discount

Access to well-being services

Gym membership discounts

Incremental Holiday Allowance

Job summary

A leading sports fashion retailer is looking for an Assistant Manager in London to oversee store operations, guide team performance, and ensure excellent customer service. The ideal candidate will have previous management experience, strong communication skills, and a proven track record in retail. The role offers a full-time position with a range of benefits including a generous company discount and opportunities for professional development.

Qualifications

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Experience coaching and developing individuals.
• Strong track record of achieving sales targets and KPIs.

Responsibilities

• Support the Store Manager in running store operations to meet sales targets.
• Create a positive team culture through effective training.
• Provide excellent customer service and resolve complaints.

Skills

Leadership

Communication skills

Sales analysis

Customer service

Team development

Retail knowledge

Job description

Overview

Be among the first 25 applicants. Established in 1981, the JD Group is a leading omnichannel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry, and you will be part of a people-led, innovative and customer-focused organisation that delivers operational excellence while identifying new areas of growth in day-to-day objectives.

Role Overview

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing unparalleled service.

Responsibilities

• Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, track performances and evolve processes to ensure continuous store growth.
• Create a positive team culture through recruiting, training and developing staff. Build a motivated, high-performing team to increase store success.
• Analyse sales data and financial reports to make quick, well-informed decisions with the Store Manager, identifying and responding to opportunities operationally and commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, address inquiries and resolve complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role Objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee engagement results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills And Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analyzing KPI data to make commercial decisions.
• Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, FootPatrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses for personal and professional development.
• Access to apprenticeships and accredited qualifications - Earn while you learn (England Only).
• Company Sick Pay scheme.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Incremental Holiday Allowance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Retail

Industries

• Retail