Floor Manager - Heathrow

JD Sports Fashion; London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Monthly discretionary bonus schemes

25% company discount

Access to apprenticeships & accredited qualifications

Discounted Gym memberships

Job summary

A leading retail company in London is seeking an enthusiastic Floor Manager to lead the shopfloor team, ensuring high customer satisfaction and driving sales through effective merchandising and motivation. Ideal candidates have supervisory experience in retail and a passion for the industry. This role offers competitive benefits including discounts and bonuses.

Qualifications

• Previous supervisory or management experience in a fast-paced retail/customer facing environment.
• Passionate about retail and have a good understanding of the latest trends and competitors.
• Strong attention to detail and ability to maintain high standards on the shop floor.

Responsibilities

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards.
• Drive team sales through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team.

Skills

Supervisory experience

Retail passion

Coaching and developing others

Strong communication

Attention to detail

Job description

Overview

Role Overview: We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.

Responsibilities

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive team sales through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
• Ensure that stock replenishment is completed regularly.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role Objectives And KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

Skills And Experience

• Previous supervisory or management experience in a fast-paced retail/customer facing environment.
• Passionate about retail and have a good understanding of the latest trends and competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks to share lived experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance

Thank you for your time