Floor Manager

JD Sports Fashion; Reading; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Career development opportunities

Employee wellbeing programs

Gym membership discounts

Apprenticeships and qualifications

Job summary

JD Group in Reading seeks a Floor Manager to lead the sales floor, deliver exceptional customer service, and drive commercial performance. You will inspire a high-performing team, maintain a clean and inviting store environment, and uphold JD standards across daily operations.

The role focuses on coaching colleagues, overseeing merchandising, and ensuring efficient opening and closing procedures while delivering outstanding customer experiences in a fast-paced retail setting.

Qualifications

• Prior supervisory experience in a fast-paced retail or customer-facing environment.
• Strong communication and leadership abilities with a track record of developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness and understanding of how daily actions impact store KPIs.

Responsibilities

• Deliver exceptional JD service standards with fast, friendly, professional support.
• Drive performance through shop-floor execution: merchandising, replenishment, and team motivation.
• Lead and develop colleagues to maintain high performance and adherence to policies.
• Support day-to-day store operations: opening/closing procedures, cash handling, and clean, organized floor.

Skills

Supervisory experience

Leadership skills

Attention to detail

Commercial awareness

Job description

JD Group is an omni‑channel retailer of sports fashion, outdoors, and gym apparel, operating across several international markets.

Role Overview

As a Floor Manager, you will support daily store operations, lead the sales floor, and inspire a high‑performing team. Your focus will be on delivering excellent customer service, driving commercial performance, and maintaining a clean, organised, and high‑standard environment.

Key Responsibilities

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

Skills & Experience Required

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energetic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

Benefits

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute meaningfully.