Store Manager

JD Sports Fashion; Guildford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly discretionary bonus schemes

30% company discount on products

Health cash plans

Discounted gym memberships

Job summary

A leading retail company in sports fashion seeks a Store Manager to oversee daily operations, manage a team, and ensure exceptional customer service in Guildford. The ideal candidate has management experience in retail, strong leadership skills, and proven sales performance. This full-time role offers competitive benefits, including quarterly bonuses and employee discounts.

Qualifications

• Previous management experience in a fast-paced retail or customer-facing environment.
• Strong leadership skills with experience coaching and developing a team.
• Proven track record of managing and exceeding sales targets and KPIs.

Responsibilities

• Oversee daily operations and drive sales performance.
• Manage team schedules and build a positive team culture.
• Ensure high levels of customer service and compliance with policies.

Skills

Management experience

Leadership skills

Communication skills

Sales and KPI management

Analytical skills

Visual merchandising

Job description

Overview

Store Manager role at JD Sports Fashion

JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across multiple markets. The company has been listed on the London Stock Exchange since 1996 and is a FTSE100 public company. The role supports JD Sports Fashion’s aim to be a leading global omnichannel retailer in the sports and outdoor industry.

Role Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively run all store operations to meet or exceed sales and KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Build a positive team culture through recruiting, training, and developing your team to sustain a high-performing store.
• Analyse sales data and financial reports to make quick and informed decisions, identifying and responding to opportunities operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers using visual merchandising techniques; ensure displays are attractive and aligned with brand guidelines.
• Deliver high levels of customer service to achieve a positive net promoter score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health and safety regulations.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive KPIs including units, conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee satisfaction or engagement results meeting company benchmarks.
• Keep operational costs within the allocated budget.

Skills And Experience

• Previous management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a strong understanding of current trends and competitors.
• Strong leadership skills with experience coaching and developing a team.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analysing reports and making commercial decisions.
• Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
• Ability to promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from partner retailers and TELUS Health benefits platform.
• Digital health and well-being services through the benefits platform (TELUS Health).
• Health cash plans and a wide range of internal development courses.
• Access to apprenticeships and accredited qualifications (England Only).
• Company Sick Pay and Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance and access to colleague networks and volunteer opportunities via JD Foundation.
• Incremental Holiday Allowance.

Employment Type

• Full-time

Job Function

• Sales and Business Development
• Retail

Seniority Level

• Mid-Senior level