Senior Floor Manager

JD Sports Fashion; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Monthly discretionary bonus schemes

25% company discount

Access to health and well-being services

Wide range of internal development courses

Discounted Gym memberships

Job summary

A leading sports fashion retailer is looking for a skilled Senior Floor Manager in Milton Keynes. The role involves guiding the team towards sales and KPI targets while ensuring exceptional customer service. Candidates should have previous supervisory experience and a passion for retail. This full-time position offers a dynamic work environment with opportunities for professional development and a variety of employee benefits.

Qualifications

• Previous supervisory or management experience in a fast-paced retail environment.
• Strong communication skills and ability to lead a team.
• Proven track record of achieving sales targets.

Responsibilities

• Support the store management team in achieving customer satisfaction.
• Drive store sales through effective merchandising.
• Mentor and develop store colleagues to enhance performance.

Skills

Leadership

Communication

Sales Target Achievement

Customer Service

Coaching and Development

Job description

Overview

Join to apply for the Senior Floor Manager role at JD Sports Fashion.

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment & team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

Role Objectives And KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction store engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills And Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail and hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Proven track record of achieving and exceeding sales targets and KPI’s
• Keen eye for detail and commerciality. Previous experience within visual merchandising would be advantageous
• Promote JD Group values to internal and external stakeholders

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from over retailers through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail