Senior Fire & Security Lead Engineer – Regional Leader

Mitie; Nottingham; On-site; GBP 55,000 - 90,000; Full time

Job summary

Mitie Fire & Security in the United Kingdom seeks an experienced Lead Fire & Security Engineer to provide day-to-day technical leadership across the regional team, overseeing maintenance and service delivery while ensuring compliance and customer satisfaction.

You will mentor engineers, manage call-outs, plan visits, support with quotations, and build strong relationships with customers to drive service excellence.

Qualifications

• Strong leadership and mentoring experience.
• Excellent communication and customer-facing skills.
• Ability to manage multiple priorities and allocate resources effectively.

Responsibilities

• Provide daily support and guidance to engineers in your area.
• Conduct toolbox talks and maintain accurate records for compliance.
• Mentor and develop engineers through on-the-job coaching and formal training.
• Deputise for the Regional Service Manager during absences.
• Promote and maintain a high standard of professionalism, safety, and conduct across the team.
• Organise and maintain an effective call-out rota for the area.
• Support engineers with stock control, resource management, and escalation resolution.
• Maintain Fire & Security Systems to current standards and customer requirements.
• Plan and manage both routine and reactive service visits within the region.
• Respond to service calls and customer issues with urgency and professionalism.
• Oversee the delivery of minor works and small bespoke projects in your area.
• Attend and assist with troubleshooting, site surveys, and installation handovers.
• Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
• Build and maintain strong customer relationships, ensuring service excellence.
• Handle customer complaints and concerns promptly and effectively.
• Ensure performance and service delivery align with monthly schedules and compliance standards.
• Utilise customer portals as directed and ensure engineers do the same.
• Take ownership of customer satisfaction across all aspects of service delivery.
• Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.

Skills

Leadership

Communication

Mentoring

Organisational

Customer focus

Problem solving

Job description

Mitie Fire & Security in the United Kingdom seeks an experienced Lead Fire & Security Engineer to provide day-to-day technical leadership across the regional team, overseeing maintenance and service delivery while ensuring compliance and customer satisfaction.

You will mentor engineers, manage call-outs, plan visits, support with quotations, and build strong relationships with customers to drive service excellence.