Senior F&B Supervisor: Guest-Experience Leader

Millennium Hotels UK/EU - Careers; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Life Assurance Cash

Health Plan

Career development

Discounted accommodation

Apprenticeship/Training

Meals provided on duty

Free parking

Social events

Uniform care

Holiday scheme

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Job summary

Millennium Hotels & Resorts is seeking a Senior F&B Supervisor for the Hard Days Night Hotel in Liverpool. The role focuses on delivering guest-focused F&B service, managing payments, and ensuring service standards.

You will lead shift patterns, coordinate with the team, and help set performance goals while maintaining high guest satisfaction. Aiming for reliable, friendly and professional service in a fast-paced hotel environment.

Qualifications

• Previous experience in a food and beverage supervisory position, ideally a restaurant setting/operation.
• Attentive, professional customer service skills.
• The ability to work well under pressure and as part of a big team.
• Experience of processing payments and end of shift banking (ideally using Micros) would be advantageous.
• As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours.

Responsibilities

• Being able to confidently communicate all our food and beverage offerings available to customers.
• Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
• Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
• Supporting with the management of the day-to-day departmental and staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
• Ensuring the team deliver on quality and guest satisfaction goals - making sure you all maintain a high level of guest satisfaction.

Skills

Previous experience in a food and bev.

Attentive customer service

Work well under pressure in a big team

Payments & end-of-shift banking (Micrο

Shift availability mornings/evenings

Job description

Millennium Hotels & Resorts is seeking a Senior F&B Supervisor for the Hard Days Night Hotel in Liverpool. The role focuses on delivering guest-focused F&B service, managing payments, and ensuring service standards.

You will lead shift patterns, coordinate with the team, and help set performance goals while maintaining high guest satisfaction. Aiming for reliable, friendly and professional service in a fast-paced hotel environment.