Site Operations Lead: People, Process & Quality

ST James Facilities; City Of London; Sur place; GBP 40 000 - 54 000; Plein temps

Résumé du poste

ST James Facilities is seeking an Account Manager to provide on-site support and guidance, supervise multiple sites, and ensure processes are followed. You will work closely with the Admin Support Manager to coordinate schedules and cover.

You will lead the team, conduct reviews, manage HR matters at first line, maintain site standards, and enhance customer experience. A professional, well-groomed, customer-focused individual is required to uphold brand values.

Qualifications

• Proven customer service experience in a corporate setting.
• Experience managing a team and overseeing site operations.
• Excellent written and spoken English.

Responsabilités

• Supervise multiple sites and ensure adherence to procedures.
• Coordinate staffing, cover absences, and manage scheduling.
• Conduct interim and probationary reviews and provide feedback.
• Support HR matters at first line and advise on staff concerns.
• Maintain site standards and enhance customer experience.
• Liaise with Admin Support Manager to align on plans.

Connaissances

Customer service experience

Team management

English language proficiency

IT skills (MS Office)

On-site supervision

HR and performance management

Outils

Microsoft Office

Scheduling systems

Description du poste

ST James Facilities is seeking an Account Manager to provide on-site support and guidance, supervise multiple sites, and ensure processes are followed. You will work closely with the Admin Support Manager to coordinate schedules and cover.

You will lead the team, conduct reviews, manage HR matters at first line, maintain site standards, and enhance customer experience. A professional, well-groomed, customer-focused individual is required to uphold brand values.