The Promenade Supervisor

The Dorchester; Greater London; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary Stays

Hotel Discounts

Private Pension 8%

Ticket loan

Eye care vouchers

Apprenticeships

Social events

Referral bonus: £1000

Well-being support

Descripción de la vacante

The Dorchester invites applications for a Supervisor position at The Promenade, London. You will lead and develop Waiters and Head Waiters, creating memorable guest experiences through training, operational excellence and hands-on leadership.

This role offers a 4-day, 40-hour week and a path to grow within our award-winning team. You'll report to the Restaurant Manager, ensure service standards, manage shifts, assist with administration, and upsell to achieve departmental goals while maintaining

Formación

• A minimum of 1 year experience in a supervisory position and working in high-quality restaurants or hotels.
• Strong knowledge of dining service standards and menu navigation (training will be provided where necessary).
• The ability to work under pressure whilst maintaining attention to details and delivering exceptional service.
• A positive and collaborative attitude, thriving in a team environment.
• The ability to handle and prioritise tasks including food and beverage serving timings are kept to the standard.

Responsabilidades

• Guiding, training and developing Waiters and Head Waiters during their day; preparing development plans.
• Opening/closing the restaurant, cashing up, stocktake, ordering, reporting and administration tasks.
• Upselling and achieving the goals of the department while supporting the Restaurant Manager.
• Delivering smooth service and fulfilling guest needs with flexibility and professionalism.
• Managing guest requests with a problem-solving mindset and positive attitude.
• Carrying out daily tasks in a timely manner.

Conocimientos

Supervisory experience

Dining service standards

Menu navigation

Work under pressure

Team collaboration

Task prioritization

Descripción del empleo

Join us as a Supervisor at The Dorchester's The Promenade, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Supervisor, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As The Promenade's Supervisor, you’ll enjoy your work and take pride in delighting our guests:

• You will
  be responsible for guiding, training and developing the Waiters and Head
  Waiters during their day. This will include preparing development plans and supporting
  them in their daily tasks in order to ensure our guests receives the ultimate
  experience
• You’ll be
  confident in duties such as opening/closing the restaurant, cashing up, carrying
  out stocktake, ordering, reporting and supporting the Restaurant Manager with
  some administration tasks, upselling and achieving the goals of the department
• You’ll
  also show flexibility and creativity in dealing with guests’ special requests
  or any challenges that may arise during the day.
• Assisting Waiters and Head Waiters in order to deliver smooth service and fulfil guest need efficiently.
• Accommodating special requests with flexibility and professionalism and ensuring guest satisfaction at all times.
• Tackling challenges that arise during the shift with a problem-solving mind-set and a positive attitude.
• Carrying out and completing daily tasks in a timely manner.

The items
shared are the essence of a day in the life of The Promenade's Supervisor, but
we’ll make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Monday to
  Saturday: 06:30 - 01:15
• Sunday:
  07:00 - 01:15

What you’ll bring

Essential Skills & Experiences

• A minimum
  of 1 year experience in a supervisory position and working in high-quality
  restaurants or hotels
• Strong
  knowledge of dining service standards and menu navigation (training will be
  provided where necessary)
• The
  ability to work under pressure whilst maintaining attention to details and
  delivering exceptional service
• A
  positive and collaborative attitude, thriving in a team environment
• The
  ability to handle and prioritise tasks including food and beverage serving
  timings are kept to the standard

Additional Information

• Our work
  schedule is based on a 4-day work week (40 hours). We offer training to ensure
  you're confident in our service expectations and fully supported to deliver a
  world-class experience.
• This role
  is a fantastic opportunity to grow your career in the hospitality industry
  while working in an environment that values teamwork, precision and creating
  memorable guest experiences.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.