Restaurant Supervisor

The Dorchester; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary stays

Staff discounts

Royal London Private Pension scheme

Seasonal ticket loan

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Job summary

The Dorchester's The Promenade is seeking a Supervisor to lead and develop waiters and head waiters, ensuring guests receive the ultimate luxury dining experience and maintaining high standards of service.

You'll work a 4-day, 40-hour week with award-winning training and strong progression opportunities, including complimentary stays, pension, discounts, and social events within a culture that values inclusivity and teamwork.

Qualifications

• A minimum of 1 year experience in a supervisory position and working in high-quality restaurants or hotels.
• Strong knowledge of dining service standards and menu navigation (training will be provided where necessary).
• The ability to work under pressure whilst maintaining attention to details and delivering exceptional service.
• A positive and collaborative attitude, thriving in a team environment.
• The ability to handle and prioritise tasks including food and beverage serving timings are kept to the standard.

Responsibilities

• Guide, train and develop Waiters and Head Waiters, creating development plans and supporting daily tasks to ensure guests receive the ultimate experience.
• Open/close the restaurant, cashing up, stocktake, ordering, reporting and supporting the Restaurant Manager with administrative tasks, upselling and achieving department goals.
• Show flexibility and creativity to handle guests’ special requests or challenges that arise during the day.
• Support Waiters and Head Waiters to deliver smooth service and meet guest needs efficiently.
• Accommodate special requests with professionalism and maintain guest satisfaction at all times.
• Tackle day-to-day challenges with a proactive and positive problem-solving mindset.
• Carry out daily tasks promptly and accurately.

Skills

Leadership

Customer service

Team training

Attention to detail

POS familiarity

Tools

POS systems

Job description

Join us as a Supervisor at The Dorchester's The Promenade, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Supervisor, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As ThePromenade's Supervisor, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for guiding, training and developing the Waiters and Head Waiters during their day. This will include preparing development plans and supporting them in their daily tasks in order to ensure our guests receives the ultimate experience
• You’ll be confident in duties such as opening/closing the restaurant, cashing up, carrying out stocktake, ordering, reporting and supporting the Restaurant Manager with some administration tasks, upselling and achieving the goals of the department
• You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day.
• Assisting Waiters and Head Waiters in order to deliver smooth service and fulfil guest need efficiently.
• Accommodating special requests with flexibility and professionalism and ensuring guest satisfaction at all times.
• Tackling challenges that arise during the shift with a problem-solving mind-set and a positive attitude.
• Carrying out and completing daily tasks in a timely manner.

The items shared are the essence of a day in the life of ThePromenade's Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Saturday: 06:30 - 01:15
• Sunday: 07:00 - 01:15

What you’ll bring

Essential Skills & Experiences

• A minimum of 1 year experience in a supervisory position and working in high-quality restaurants or hotels
• Strong knowledge of dining service standards and menu navigation (training will be provided where necessary)
• The ability to work under pressure whilst maintaining attention to details and delivering exceptional service
• A positive and collaborative attitude, thriving in a team environment
• The ability to handle and prioritise tasks including food and beverage serving timings are kept to the standard

Additional Information

• Our work schedule is based on a 4-day work week (40 hours). We offer training to ensure you're confident in our service expectations and fully supported to deliver a world-class experience.
• This role is a fantastic opportunity to grow your career in the hospitality industry while working in an environment that values teamwork, precision and creating memorable guest experiences.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustmentsto how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.