Events Manager

The Dorchester; City of Westminster; On-site; GBP 38,000 - 62,000; Full time

Benefits offered by this job

Complimentary stays

50% food & beverage discounts

Royal London Pension scheme (8%) and福利

Training and development

Social events

Referral bonus: £1000

Well-being support

Job summary

The Dorchester Hotel in London is seeking an experienced Events Manager to design and deliver elegant, high-profile events. You will lead enquiries, manage bookings, and coordinate across culinary, service and front-of-house teams to ensure flawless guest experiences.

You'll enjoy exclusive staff benefits, growth opportunities through our award-winning learning academy, and the chance to create unforgettable celebrations for discerning clients at one of London's iconic venues.

Qualifications

• Previous experience in events or banqueting within a luxury hotel.
• Strong commercial awareness and ability to grow revenue.
• Excellent communication and interpersonal skills.
• Confident in client-facing situations and turning ideas into memorable events.
• Ability to stay calm, organised, and solution-focused under pressure.
• Fluency in English required.

Responsibilities

• Handle event enquiries and annual bookings with personalised attention.
• Promote venues and services to optimise occupancy.
• Participate in menu tastings, entertainment planning, and bespoke arrangements.
• Guide guests on event logistics with product knowledge.
• Coordinate with culinary, service, and front-of-house teams for seamless delivery.
• Exceed guest expectations with flexible, creative responses.

Skills

Event management

Client relationships

Communication

Team collaboration

Under pressure

Tools

Event management software

Hotel booking systems

Job description

Join us as an Event Manager at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024, 2025 & 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Event Manager at The Dorchester Hotel, you start a unique opportunity to become celebrated as the very best in your field. You\'ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you\'ll do

As an Events Manager at The Dorchester, you will play a pivotal role in delivering seamless, elegant, and memorable experiences for our guests - whether they are celebrating life’s milestones or hosting high-profile corporate functions. In this role, you will:

• Handle and manage event enquiries and annual bookings, ensuring each guest receives personalised attention from the first point of contact through to post-event follow-up.
• Optimise business opportunities by promoting our event spaces and services, ensuring maximum occupancy and guest satisfaction.
• Participate in menu tastings, entertainment planning, and special arrangements, bringing creativity and precision to every detail.
• Offer expert guidance to guests on event logistics, showcasing in-depth product knowledge of The Dorchester’s unique offerings.
• Ensure exceptional service delivery by working closely with colleagues across departments, including culinary, service, and front-of-house teams.
• Demonstrate flexibility and creativity in responding to bespoke requests and special occasions, always aiming to exceed guest expectations.

Each event you oversee will reflect our commitment to excellence, and your leadership will be instrumental in reinforcing The Dorchester’s reputation as one of London’s most iconic venues for celebrations and gatherings.

What you\'ll bring

Essential Skills and Experience

• Previous experience in an events or banqueting role within a five-star luxury establishment.
• Strong commercial awareness and a natural ability to build client relationships while optimising revenue opportunities.
• Excellent communication and interpersonal skills, with the ability to manage diverse expectations with warmth and professionalism.
• Confident and articulate in client-facing situations, with a passion for turning ideas into unforgettable guest experiences.
• Ability to remain calm, organised, and solution-focused under pressure.
• Fluency in English is required for effective collaboration across departments and client communication.

Preferred Skills

• Familiarity with event management software and hotel booking systems.
• A flair for creative planning, including floral arrangements, lighting, and entertainment.
• Understanding of cultural sensitivities and etiquette, especially in the context of international clientele.

This role is ideal for a charismatic and meticulous professional who thrives on orchestrating refined experiences, developing trusted relationships with discerning guests, and ensuring every event held at The Dorchester is flawlessly executed and genuinely unforgettable.

What you\'ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.

• Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events:Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus:Earn a £1000 bonus when you recommend a friend.
• ·Well-being Support:Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]

Compensation: Competitive salary