Senior Event Coordinator — Memorable Group Experiences

Poolhouse Global Holdings Ltd; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (c­

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的选

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Job summary

Poolhouse is seeking an Event Coordinator to lead planning, organisation, and delivery of large group events. You’ll be the backbone ensuring every enquiry, booking and day-of execution runs smoothly with a keen eye for guest experience.

You’ll coordinate with kitchen, bar, games and hosts, produce running orders, manage client briefings, and be on the floor during events to troubleshoot. This role offers growth into higher responsibility within Poolhouse’s events team.

Qualifications

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Skills

Proven event coordination experience

Exceptional organisational skills

Strong communicator

Proactive problem solving

Multi-priority juggling

Collaborative teamwork

Guest experience focus

Job description

Poolhouse is seeking an Event Coordinator to lead planning, organisation, and delivery of large group events. You’ll be the backbone ensuring every enquiry, booking and day-of execution runs smoothly with a keen eye for guest experience.

You’ll coordinate with kitchen, bar, games and hosts, produce running orders, manage client briefings, and be on the floor during events to troubleshoot. This role offers growth into higher responsibility within Poolhouse’s events team.