Lead Event Coordinator: Seamless Large-Group Experiences

Surety Hospitality; Greater London; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Health Assured EAP membership

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Descripción de la vacante

Poolhouse is seeking an Event Coordinator to lead the planning, organisation, and delivery of large group experiences. You will oversee enquiries, bookings, and execution, ensuring impeccable guest care and attention to detail.

In this role, you’ll coordinate across bars, kitchens, games, and hosts, staying on the floor during events to troubleshoot and ensure seamless service. A passion for hospitality and flawless guest experiences is essential.

Formación

• Proven experience in event coordination, preferably in hospitality or venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage guest expectations and align internal teams.

Responsabilidades

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Conocimientos

Event coordination

Hospitality experience

Excellent communication

Multi-tasking

Team collaboration

Descripción del empleo

Poolhouse is seeking an Event Coordinator to lead the planning, organisation, and delivery of large group experiences. You will oversee enquiries, bookings, and execution, ensuring impeccable guest care and attention to detail.

In this role, you’ll coordinate across bars, kitchens, games, and hosts, staying on the floor during events to troubleshoot and ensure seamless service. A passion for hospitality and flawless guest experiences is essential.