London Group Event Coordinator: Seamless Experiences

Poolhouse Global Limited; City Of London; Presencial; GBP 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Assured EAP membership

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access

Volunteer day for charity

Birthdays off

Free nutritious meals

Descripción de la vacante

Poolhouse is seeking an Event Co-ordinator to lead the planning, organisation and delivery of large group events at London Liverpool Street. You will own every detail from enquiry to execution, ensuring seamless experiences and memorable guest interactions.

The role emphasizes meticulous event briefs, on-floor presence during events, and collaboration with kitchen, bar, games, and hosts to deliver outstanding experiences. This permanent full-time position offers growth within our team.

Formación

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Responsabilidades

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage—from first contact to final farewell.
• Anticipate challenges and solve them quickly, with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to guest experience initiatives.

Conocimientos

Event coordination

Organisational skills

Communication

Conflict resolution

Multitasking

Collaboration

Guest experience focus

Herramientas

Hospitality software

Descripción del empleo

Poolhouse is seeking an Event Co-ordinator to lead the planning, organisation and delivery of large group events at London Liverpool Street. You will own every detail from enquiry to execution, ensuring seamless experiences and memorable guest interactions.

The role emphasizes meticulous event briefs, on-floor presence during events, and collaboration with kitchen, bar, games, and hosts to deliver outstanding experiences. This permanent full-time position offers growth within our team.