Event Co-ordinator

Poolhouse Global Ltd; City Of London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Health Assured EAP membership

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access

Volunteer day for charity

Birthdays off

Free nutritious meals

Job summary

Poolhouse is seeking an Event Co-ordinator to lead the planning, organisation and delivery of large group events at London Liverpool Street. You will own every detail from enquiry to execution, ensuring seamless experiences and memorable guest interactions.

The role emphasizes meticulous event briefs, on-floor presence during events, and collaboration with kitchen, bar, games, and hosts to deliver outstanding experiences. This permanent full-time position offers growth within our team.

Qualifications

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage—from first contact to final farewell.
• Anticipate challenges and solve them quickly, with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to guest experience initiatives.

Skills

Event coordination

Organisational skills

Communication

Conflict resolution

Multitasking

Collaboration

Guest experience focus

Tools

Hospitality software

Job description

Event Co-ordinator

Department: Host

Employment Type: Permanent - Full Time

Location: London Liverpool Street

Reporting To: Reception Manager

Compensation: £17.00 / hour

Description

What This Role Is Here To Do (Role Purpose)

This role is all about creating seamless, memorable group experiences at Poolhouse. As an Event Coordinator, you’ll take ownership of the planning, organisation, and delivery of large group events. You’ll be the behind-the-scenes architect of smooth-running experiences, ensuring that every detail is accounted for, from event enquiries and bookings to flawless execution on the day. With an obsession for guest experience and an unmatched eye for detail, you’ll make sure that every group leaves impressed, delighted, and eager to return.

What Success Looks Like

• Large group events run seamlessly from enquiry to execution.
• Guests feel their event was bespoke, cared for, and perfectly delivered.
• Communication between teams (kitchen, bar, games, and hosts) is smooth and proactive.
• No detail is overlooked — everything from seating arrangements to timings feels effortless.
• Event hosts feel supported with clear plans, running orders, and guest details.
• Repeat bookings and positive feedback become the norm.
• You are recognised as the backbone of Poolhouse’s event success.

Where This Role Can Take You

With experience and development, this role could grow into:

• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Skills, Knowledge and Expertise

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials