Event Co-ordinator

Surety Hospitality; Greater London; Híbrido; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Health Assured EAP membership

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Resumo da oferta

Poolhouse is seeking an Event Coordinator to lead the planning, organisation, and delivery of large group experiences. You will oversee enquiries, bookings, and execution, ensuring impeccable guest care and attention to detail.

In this role, you’ll coordinate across bars, kitchens, games, and hosts, staying on the floor during events to troubleshoot and ensure seamless service. A passion for hospitality and flawless guest experiences is essential.

Qualificações

• Proven experience in event coordination, preferably in hospitality or venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage guest expectations and align internal teams.

Responsabilidades

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Conhecimentos

Event coordination

Hospitality experience

Excellent communication

Multi-tasking

Team collaboration

Descrição da oferta de emprego

What This Role Is Here To Do (Role Purpose)

This role is all about creating seamless, memorable group experiences at Poolhouse. As an Event Coordinator, you’ll take ownership of the planning, organisation, and delivery of large group events. You’ll be the behind-the-scenes architect of smooth-running experiences, ensuring that every detail is accounted for, from event enquiries and bookings to flawless execution on the day. With an obsession for guest experience and an unmatched eye for detail, you’ll make sure that every group leaves impressed, delighted, and eager to return.

What Success Looks Like

• Large group events run seamlessly from enquiry to execution.
• Guests feel their event was bespoke, cared for, and perfectly delivered.
• Communication between teams (kitchen, bar, games, and hosts) is smooth and proactive.
• No detail is overlooked — everything from seating arrangements to timings feels effortless.
• Event hosts feel supported with clear plans, running orders, and guest details.
• Repeat bookings and positive feedback become the norm.
• You are recognised as the backbone of Poolhouse’s event success.

Where This Role Can Take You

• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Skills, Knowledge and Expertise

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials