Event Co-ordinator

Poolhouse Global Holdings Ltd; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (c­

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的选

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Job summary

Poolhouse is seeking an Event Coordinator to lead planning, organisation, and delivery of large group events. You’ll be the backbone ensuring every enquiry, booking and day-of execution runs smoothly with a keen eye for guest experience.

You’ll coordinate with kitchen, bar, games and hosts, produce running orders, manage client briefings, and be on the floor during events to troubleshoot. This role offers growth into higher responsibility within Poolhouse’s events team.

Qualifications

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Skills

Proven event coordination experience

Exceptional organisational skills

Strong communicator

Proactive problem solving

Multi-priority juggling

Collaborative teamwork

Guest experience focus

Job description

What This Role Is Here To Do (Role Purpose)

This role is all about creating seamless, memorable group experiences at Poolhouse. As an Event Coordinator, you’ll take ownership of the planning, organisation, and delivery of large group events. You’ll be the behind-the-scenes architect of smooth-running experiences, ensuring that every detail is accounted for, from event enquiries and bookings to flawless execution on the day. With an obsession for guest experience and an unmatched eye for detail, you’ll make sure that every group leaves impressed, delighted, and eager to return.

What Success Looks Like

• Large group events run seamlessly from enquiry to execution.
• Guests feel their event was bespoke, cared for, and perfectly delivered.
• Communication between teams (kitchen, bar, games, and hosts) is smooth and proactive.
• No detail is overlooked — everything from seating arrangements to timings feels effortless.
• Event hosts feel supported with clear plans, running orders, and guest details.
• Repeat bookings and positive feedback become the norm.
• You are recognised as the backbone of Poolhouse’s event success.

Where This Role Can Take You

With experience and development, this role could grow into:

• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Skills, Knowledge and Expertise

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Benefits

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials