Event Co-ordinator

Poolhouse Global Limited; Greater London; Híbrido; GBP 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Health Assured EAP membership (c­

Perks and Discounts platform

Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of my

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Descripción de la vacante

Poolhouse Global Limited in London is seeking an Events Co-ordinator to own the planning, organisation, and delivery of large group events. You will ensure seamless guest experiences from enquiry to execution, with an eye for detail and a passion for guest satisfaction.

You will coordinate across kitchen, bar, games and hosts, and be present on the floor during events to ensure flawless delivery and delighted guests. This is a Permanent - Full Time role at London Liverpool Street.

Formación

• Proven experience coordinating events, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.

Responsabilidades

• Manage the full lifecycle of group event bookings from enquiry through to post-event follow-up.
• Liaise with clients to understand needs and tailor packages accordingly.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments to ensure flawless delivery and guest experience.
• Be on the floor during large events to oversee execution and troubleshoot in real time.
• Track feedback and help improve processes and offerings.

Conocimientos

Event coordination

Hospitality experience

Guest relations

Communication

Herramientas

Microsoft Office

Event management software

Descripción del empleo

Event Co-ordinator

Department: Host

Employment Type: Permanent - Full Time

Location: London Liverpool Street

Reporting To: Reception Manager

Compensation: £17.00 / hour

Description

What This Role Is Here To Do (Role Purpose)

This role is all about creating seamless, memorable group experiences at Poolhouse. As an Event Coordinator, you’ll take ownership of the planning, organisation, and delivery of large group events. You’ll be the behind-the-scenes architect of smooth-running experiences, ensuring that every detail is accounted for, from event enquiries and bookings to flawless execution on the day. With an obsession for guest experience and an unmatched eye for detail, you’ll make sure that every group leaves impressed, delighted, and eager to return.

What Success Looks Like

• Large group events run seamlessly from enquiry to execution.
• Guests feel their event was bespoke, cared for, and perfectly delivered.
• Communication between teams (kitchen, bar, games, and hosts) is smooth and proactive.
• No detail is overlooked — everything from seating arrangements to timings feels effortless.
• Event hosts feel supported with clear plans, running orders, and guest details.
• Repeat bookings and positive feedback become the norm.
• You are recognised as the backbone of Poolhouse’s event success.

Where This Role Can Take You

With experience and development, this role could grow into:

• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Manage the full lifecycle of group event bookings, from enquiry through to post-event follow-up.
• Liaise with clients to understand their needs, tailoring packages and experiences where possible.
• Create detailed event briefs and running orders for the wider team.
• Coordinate across departments (bar, kitchen, games, operations) to ensure flawless delivery.
• Be present on the floor during large events to oversee execution and troubleshoot in real time.
• Ensure guest experience is outstanding at every stage — from first contact to the final farewell.
• Anticipate challenges and solve them quickly, always with professionalism and grace.
• Track event feedback and use insights to improve processes and offerings.
• Support the wider Poolhouse team by contributing to overall guest experience initiatives.

Skills, Knowledge and Expertise

• Proven experience in event coordination, preferably in hospitality, leisure, or entertainment venues.
• Exceptional organisational skills with meticulous attention to detail.
• Strong communicator who can manage expectations with guests and align internal teams.
• Proactive, solutions-focused, and calm under pressure.
• Adept at juggling multiple priorities without compromising on quality.
• A natural collaborator who embodies Poolhouse’s values.
• Driven by delivering exceptional guest experiences that exceed expectations.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials