Senior EUC Engineer: Windows, M365 & AD Lead

Circle Health Group; Glasgow; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Family discounts

Maternity/Paternity pay

Life insurance

Wellbeing resources

Recognition programs

Training & development

Job summary

Circle Health Group in Glasgow is seeking a Senior IT End User Computing Engineer to join the IT department. The role is full-time (37.5 hours) with shift rotations and travel to offices for training.

You will guide EUC Engineers, maintain EUC services across Circle Health Group, and own complex issues including image design, patching and lifecycle activities. A strong background in Windows/M365 and AD is essential.

Qualifications

• At least five years’ experience within End User Computing, desktop support or a similar role in a medium or large organisation.
• Strong experience across EUC technologies including Windows devices, Active Directory, Microsoft 365, Group Policy, endpoint management, mobile device management, virtualisation and networking.
• At least three years’ experience with image design and deployment technologies.
• At least three years’ experience with Microsoft and third-party patching technologies.
• Some experience contributing to platform or solution design.
• Experience coordinating EUC Engineers, suppliers or managed service providers.
• Experience supporting configuration management, vulnerability remediation, patching and compliance reporting.
• Excellent verbal and written communication skills with strong problem-solving ability.
• Experience working within a professional, service-focused IT environment.
• Ability to manage confidential and sensitive information appropriately.
• Flexibility to travel nationwide and support out-of-hours activity where required.

Responsibilities

• Provide day-to-day guidance, workload coordination, coaching and support for EUC Engineers.
• Develop technical capability and ownership across the team; assist with complex incidents and operational issues.
• Support day-to-day operation and maintenance of EUC services remotely and on-site.
• Own complex break-fix issues, service requests, upgrades and device lifecycle activity.
• Ensure activities progress within SLAs with documentation, testing and communication.
• Maintain configuration management across EUC devices, apps, builds and services.
• Provide technical support across Windows, M365, AD, endpoint management, and VDI.
• Coordinate third-party suppliers and MSPs involved in EUC service delivery.

Skills

End User Computing

Windows devices

Active Directory

Microsoft 365

Group Policy

Endpoint management

Mobile device management

Virtualisation

Networking basics

EUC coordination

Job description

Circle Health Group in Glasgow is seeking a Senior IT End User Computing Engineer to join the IT department. The role is full-time (37.5 hours) with shift rotations and travel to offices for training.

You will guide EUC Engineers, maintain EUC services across Circle Health Group, and own complex issues including image design, patching and lifecycle activities. A strong background in Windows/M365 and AD is essential.