Senior IT End User Computing Engineer

Circle Health Group; Glasgow; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Family discounts

Maternity/Paternity pay

Life insurance

Wellbeing resources

Recognition programs

Training & development

Job summary

Circle Health Group in Glasgow is seeking a Senior IT End User Computing Engineer to join the IT department. The role is full-time (37.5 hours) with shift rotations and travel to offices for training.

You will guide EUC Engineers, maintain EUC services across Circle Health Group, and own complex issues including image design, patching and lifecycle activities. A strong background in Windows/M365 and AD is essential.

Qualifications

• At least five years’ experience within End User Computing, desktop support or a similar role in a medium or large organisation.
• Strong experience across EUC technologies including Windows devices, Active Directory, Microsoft 365, Group Policy, endpoint management, mobile device management, virtualisation and networking.
• At least three years’ experience with image design and deployment technologies.
• At least three years’ experience with Microsoft and third-party patching technologies.
• Some experience contributing to platform or solution design.
• Experience coordinating EUC Engineers, suppliers or managed service providers.
• Experience supporting configuration management, vulnerability remediation, patching and compliance reporting.
• Excellent verbal and written communication skills with strong problem-solving ability.
• Experience working within a professional, service-focused IT environment.
• Ability to manage confidential and sensitive information appropriately.
• Flexibility to travel nationwide and support out-of-hours activity where required.

Responsibilities

• Provide day-to-day guidance, workload coordination, coaching and support for EUC Engineers.
• Develop technical capability and ownership across the team; assist with complex incidents and operational issues.
• Support day-to-day operation and maintenance of EUC services remotely and on-site.
• Own complex break-fix issues, service requests, upgrades and device lifecycle activity.
• Ensure activities progress within SLAs with documentation, testing and communication.
• Maintain configuration management across EUC devices, apps, builds and services.
• Provide technical support across Windows, M365, AD, endpoint management, and VDI.
• Coordinate third-party suppliers and MSPs involved in EUC service delivery.

Skills

End User Computing

Windows devices

Active Directory

Microsoft 365

Group Policy

Endpoint management

Mobile device management

Virtualisation

Networking basics

EUC coordination

Job description

Senior IT End User Computing Engineer
Full Time - Permanent

Location: Hillington, Glasgow (Must be able to travel to offices for training)

Salary: Up to £50,000.00 per annum (depending on level of experience, training and qualification)

We have an opportunity for an Senior IT End User Computing Engineerto join their team of staff in theIT department based in our offices in Hillington, Glasgow.

This is a full timerole for 37.5 hours a week. The role holder will be required tocover a shift rotation: 8-4, 9-5, 10-6.

Duties of this role include:

• You provide day-to-day guidance, workload coordination, coaching and support for EUC Engineers, ensuring work is appropriately prioritised and delivered to agreed standards.
• You help develop technical capability, consistency and ownership across the team, providing support on more complex incidents and operational issues.
• You support the day-to-day operation and maintenance of EUC services across Circle Health Group, both remotely and on-site.
• You take ownership of complex break-fix issues, service requests, upgrades, device lifecycle activity and general EUC platform health.
• You ensure support and maintenance activities are progressed within agreed SLAs, with clear documentation, testing and communication.
• You maintain effective configuration management across EUC devices, applications, builds and associated services, ensuring records and documentation remain accurate and current.
• You provide technical support across Windows devices, Microsoft 365, Active Directory, endpoint management, application deployment, mobile device management, virtualisation, remote access and associated EUC technologies.
• You coordinate third-party suppliers and managed service providers involved in EUC service delivery, ensuring clear ownership and timely progression of issues.

Applicants should meet the following criteria:

• At least five years’ experience within End User Computing, desktop support or a similar role in a medium or large organisation.
• Strong experience across EUC technologies including Windows devices, Active Directory, Microsoft 365, Group Policy, endpoint management, mobile device management, virtualisation and networking.
• At least three years’ experience with image design and deployment technologies.
• At least three years’ experience with Microsoft and third-party patching technologies.
• Some experience contributing to platform or solution design.
• Experience coordinating EUC Engineers, suppliers or managed service providers.
• Experience supporting configuration management, vulnerability remediation, patching and compliance reporting.
• Excellent verbal and written communication skills with strong problem-solving ability.
• Experience working within a professional, service-focused IT environment.
• Ability to manage confidential and sensitive information appropriately.
• Flexibility to travel nationwide and support out-of-hours activity where required.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.