Senior EUC Technician — Microsoft 365 & End User Lead

Morson Human Resources Limited; England; On-site; GBP 33,000 - 38,000; Full time

Job summary

Morson Human Resources Limited in Central London is seeking an EUC Technician to provide advanced end-user support in a Microsoft 365 environment, onsite. You will act as a senior escalation point and mentor junior analysts to ensure high service standards.

Responsibilities include handling incidents across Teams, SharePoint Online, Entra ID, Copilot, and endpoint management, with a focus on documentation and continuous service improvements.

Qualifications

• Advanced first and second line support experience.
• Strong leadership and coaching abilities.
• Excellent customer service in a fast-moving IT environment.

Responsibilities

• Provide advanced first and second line support for desktop, laptop, mobile and applications.
• Act as senior escalation point, mentoring End User Services Analysts.
• Support service desk with workload management and SLA adherence.
• Troubleshoot complex Microsoft 365 and endpoint issues.
• Produce and maintain technical documentation and knowledge base content.

Skills

Microsoft 365

Leadership

Mentoring

Customer service

Tools

Intune

SharePoint Online

Exchange Online

OneDrive

Job description

Morson Human Resources Limited in Central London is seeking an EUC Technician to provide advanced end-user support in a Microsoft 365 environment, onsite. You will act as a senior escalation point and mentor junior analysts to ensure high service standards.

Responsibilities include handling incidents across Teams, SharePoint Online, Entra ID, Copilot, and endpoint management, with a focus on documentation and continuous service improvements.