Junior EUC Engineer – Windows & M365 Support

Circle Health Group; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Friends & Family discounts

Family-friendly policies

Life insurance

Staff engagement hub

Wellbeing resources

Employee recognition

Training opportunities

Job summary

Circle Health Group's Glasgow National Enquiry Centre is seeking a Junior IT EUC Engineer to join the Group IT department on a permanent, full‑time basis. The role covers EUC support for end‑user devices and incidents, with a typical 37.5 hour week and a salary up to £27,500.

You will work across IT teams to maintain device health, follow security baselines and records, and contribute to projects and deployments.

Qualifications

• HNC/HND, NVQ Level 3, IT apprenticeship or equivalent qualification in IT/Computing, or equivalent practical experience.
• Experience within an IT support or EUC environment, such as Service Desk, Desktop Support, Field Support or Workplace Technology.
• Practical experience supporting Windows-based devices, peripherals and Microsoft 365 applications.
• Experience providing remote and/or desk-side support within a customer-focused environment.
• Awareness of endpoint management, configuration, device administration and remediation concepts.
• Experience following IT support processes and maintaining accurate ticket, asset, stock and support records.
• Good troubleshooting skills with the ability to resolve common end-user technology issues and escalating appropriately.
• Good communication, organisation and attention to detail.
• Evidence of ongoing learning and professional development within IT.

Responsibilities

• You provide first-line EUC support for end-user devices, incidents and service requests, troubleshooting common hardware, operating system, application, connectivity and user-access issues.
• You take ownership of assigned tickets, progressing issues through to resolution where possible and escalating complex, high-risk or recurring issues to senior colleagues when required.
• You support endpoint configuration and remediation activity across the EUC estate, including non-compliant, vulnerable or misconfigured devices, patching exceptions and device health issues.
• You follow approved configuration baselines, remediation instructions and security requirements, escalating exceptions or risks appropriately.
• You support the end-to-end lifecycle of EUC devices, including joiner, mover and leaver activity, hardware refreshes, break/fix replacements and site changes.
• You prepare and deploy devices and coordinate collections, replacements and logistics to ensure equipment reaches users and sites within agreed timescales.
• You accurately record incidents, service requests, troubleshooting activity, resolutions and asset changes within the relevant IT service management systems.
• You support EUC projects, migrations, upgrades and technology deployments as directed, completing assigned activities in line with agreed plans and standards.
• You work collaboratively with Clinical IT, Information Governance and Security, Service Desk, Core IT Infrastructure, Applications and Data, IT PMO, site teams and third-party providers.

Skills

IT support experience

Remote/desk-side support

Windows-based devices

Microsoft 365 apps

Ticketing & asset records

Endpoint management concepts

Good troubleshooting

Communication & organisation

Education

HNC/HND or equivalent

NVQ Level 3 or IT apprenticeship

Tools

ITSM systems

Job description

Circle Health Group's Glasgow National Enquiry Centre is seeking a Junior IT EUC Engineer to join the Group IT department on a permanent, full‑time basis. The role covers EUC support for end‑user devices and incidents, with a typical 37.5 hour week and a salary up to £27,500.

You will work across IT teams to maintain device health, follow security baselines and records, and contribute to projects and deployments.