Senior EUC Technician: Microsoft 365 & End User Lead

Morson Human Resources Limited; Greater London; On-site; GBP 33,000 - 38,000; Full time

Job summary

Morson Human Resources Limited in Central London is recruiting an EUC Technician to join the Onsite IT Services team. You will deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment, with a focus on endpoint devices, software deployment and user guidance.

The role combines hands-on technical work with leadership responsibilities, mentoring End User Services Analysts and assisting the End User Services Manager in daily operations.

Responsibilities

• Provide advanced first and second line support for desktop, laptop, mobile device and application-related incidents and requests.
• Act as a senior escalation point for End User Services Analysts, providing technical guidance, mentoring and coaching.
• Support the End User Services Manager in the daily operation of the service, including workload management and SLA adherence.
• Monitor ticket queues and team performance to ensure incidents and requests are prioritised and resolved within agreed service targets.
• Investigate and troubleshoot complex technical issues across Microsoft 365 services, endpoint devices, collaboration tools and line-of-business applications.
• Demonstrate strong investigative and problem-solving capability, taking ownership of issues through to resolution and proactively identifying root causes.
• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams and Microsoft Copilot.
• Support IT Security and other third-line teams with identity and access management activities within Microsoft Entra ID including user administration, group membership, permissions, guest account access and conditional access
• Deploy, configure and support end-user applications including Microsoft Office, browsers, Adobe products and other approved corporate software.
• Support endpoint management technologies including Microsoft Intune, device compliance policies and software deployment processes.
• Build, configure, deploy and maintain end-user devices and peripherals.
• Produce and maintain technical documentation, internal procedures, knowledge base articles and end-user guidance.
• Identify recurring issues and contribute to continuous improvement initiatives to enhance user experience and service quality.
• Liaise with third-party suppliers and internal technical teams where escalation or collaboration is required.
• Maintain accurate records within the IT Service Management platform ensuring all updates, actions and resolutions are fully documented.
• Support IT asset lifecycle management processes including stock control, hardware allocation and disposal activities.

Tools

Microsoft 365

Job description

Morson Human Resources Limited in Central London is recruiting an EUC Technician to join the Onsite IT Services team. You will deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment, with a focus on endpoint devices, software deployment and user guidance.

The role combines hands-on technical work with leadership responsibilities, mentoring End User Services Analysts and assisting the End User Services Manager in daily operations.