Enterprise Customer Success Leader — Strategic Value & Growth

Avid; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

Avid seeks a Senior Enterprise Customer Success Manager to lead strategic success with large enterprise clients. In this role, you'll guide customer onboarding, increase adoption, and ensure long-term success. You'll work closely with stakeholders, analyze performance metrics, and mentor peers. Ideal candidates will possess a Bachelor’s degree and 7–10 years of relevant experience, with strong skills in relationship management and technical tools like Salesforce and Gainsight.

The position requires excellent communication and a proactive approach to drive customer satisfaction and business value.

Qualifications

• 7–10+ years in Customer Success or Account Management with large enterprise customers.
• Experience managing complex customer relationships with both technical and business stakeholders.
• Proven success in driving adoption and business value.

Responsibilities

• Develop and execute comprehensive success plans for customers.
• Establish strong relationships across business and technical stakeholders.
• Analyze usage trends to deliver actionable insights.

Skills

Customer advocacy

Strategic problem-solving

Relationship building

Communication skills

Technical aptitude

Data analysis

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Job description

Avid seeks a Senior Enterprise Customer Success Manager to lead strategic success with large enterprise clients. In this role, you'll guide customer onboarding, increase adoption, and ensure long-term success. You'll work closely with stakeholders, analyze performance metrics, and mentor peers. Ideal candidates will possess a Bachelor’s degree and 7–10 years of relevant experience, with strong skills in relationship management and technical tools like Salesforce and Gainsight.

The position requires excellent communication and a proactive approach to drive customer satisfaction and business value.