Senior Customer Success Architect — AI Analytics Expert

Triwill Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Amplitude is seeking a Customer Success Architect to join our EMEA Customer Success team. This pivotal role is the technical expert on complex customer engagements, from implementation through renewal, helping customers realize value from Amplitude.

The ideal candidate thrives in a fast-paced environment, loves exploring how things work, and is execution- and results-driven, with a strong curiosity for data and analytics. Excellent communication is required.

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Proficient in modern web and mobile development concepts.
• Experience communicating complex technical concepts to diverse stakeholders.

Responsibilities

• Develop mastery of Amplitude products to provide strategic consultation.
• Guide customers in integrating Amplitude into additional data flows and processes.
• Serve as a trusted technical advisor for customers.

Skills

SQL

JavaScript

Java

Python

Android

iOS

RESTful APIs

Job description

Amplitude is seeking a Customer Success Architect to join our EMEA Customer Success team. This pivotal role is the technical expert on complex customer engagements, from implementation through renewal, helping customers realize value from Amplitude.

The ideal candidate thrives in a fast-paced environment, loves exploring how things work, and is execution- and results-driven, with a strong curiosity for data and analytics. Excellent communication is required.