Senior Customer Success Architect

Triwill Group; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Amplitude is seeking a Customer Success Architect to join our EMEA Customer Success team. This pivotal role is the technical expert on complex customer engagements, from implementation through renewal, helping customers realize value from Amplitude.

The ideal candidate thrives in a fast-paced environment, loves exploring how things work, and is execution- and results-driven, with a strong curiosity for data and analytics. Excellent communication is required.

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Proficient in modern web and mobile development concepts.
• Experience communicating complex technical concepts to diverse stakeholders.

Responsibilities

• Develop mastery of Amplitude products to provide strategic consultation.
• Guide customers in integrating Amplitude into additional data flows and processes.
• Serve as a trusted technical advisor for customers.

Skills

SQL

JavaScript

Java

Python

Android

iOS

RESTful APIs

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive.

We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.

This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You’ll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.